Customer Service Associate

PAWAN PISE

Mobile :998-***-****

E-mail:************@**********.***

Professional Objective

My desire is to be a part of a renowned Establishment. Which would inherit my qualities for the betterment of the organization, as well as would foster my growth both professionally & personally

Professional Experience:

Teleperformance Global services Pvt. LTD. from 3rd Nov 2023 to 28th February 2024. (Short term contract).

Handing all inbound calls of U.S.A. and solving their issue related to prepaid cards and gift cards.

DHL Global forwarding freight shared services India LLP.from 16thOct 2017 to 11th January 2023.

Working In AIR & Road Freight (Land side Transport) Team Operations Senior customer service Associate

To work on Shipper, Consigner, Consignee, Notify Party, Additional notify party addresses task, I need to check and confirm is it correct or not, if not then rectify it as per way bill. Updating sailing schedule as per cut off and sent to terminal, Bill of lading Process, Shipment tracking etc.

Working on ERP, Axe-freight, Manifest, WMS, SAP, TIS, TMS, LARA, etc. computer systems/applications.

Microsoft Excel, Word, PowerPoint, PDFS split & converter.

To work on Pharmaceuticals shipments, Dangerous goods, Dry cargo, break bulk etc.

Update Quantity/Packages, Gross weight, total weight, chargeable weight as per shipping

instruction in Axe-freight system. Negotiations, doing sales.

Providing complete logistic service to all our customer (End to End service)

Update FLM/LDM – Loading meter as per Shipping instruction

To work on Air way bill, handle customer issue and provide excellent service.

Haulier crediting- (RFRFHC job) of Finland country- In this job I calculate the total kilometres of Truck or Vehicle which run from one place to another, According to that I make payment to driver.

Work on invoicing and Inco terms, As per Sailing Schedule do selling job.

Send Pre alert/SMS service to all customers to pick up cargo from terminal from SAP APP.

To generate report of Unloading Trucks RFRFRR for the Denmark country (FTL/LTL trucks)

Working on RFREIC and POD Proof of Delivery of Denmark as well as Finland countries

To work FRO, FIB, PUO Task, Truck order entries for LCL and FTL both as per sop.

To work on Sweden country (INTRASTAT job), this is custom work in this work I used to update all custom information in TIS system.

To work on Sweden country Data correction-RFRDCC, in this job I audit and correct the consignee address to make the delivery of the cargo correctly.

To work on spool Task

To work on Order management PTL & FTL RFREFT cases.

To working on reverts of RFREFT cases.

Making weekly Roster of the shift

Interacting with business partners

Taking Team meetings

Handling all inbound customer Escalations, calls,chats, emails and giving appropriate solution to them for the same

.

CMA CGM SSC India Pvt. LTD(Mumbai)11th-AUG 2016 To 24-08-2017 (SENIOR CSA)

Working in Green Channel Team (Custom Filing & Import documentation Senior Executive)

Under which following things to be get done

Audit of Documentation Address of Shipper, Consignee, First notify and Additional notify parties

Auditing of seal numbers i.e. Shipper seal, Reefer seal & Temperature, Custom seal etc

Audit of Cargo Stuffing details and commodity description code

Audit of all Linking and Delinking of the containers, from RTDI As per (Transport Document Instruction)

Auditing of invoicing details i.e. Invoicing and credit party (valid) updated or not cross check all things form Google, Daily updation of Sailing Schedule by CMA CGM service loop for all vessel.

Audit of Freight details from shipping instructions

Sending Pre Alert and Audit report to the customer

Re-audit of the audit report

Filing of all voyages as per filing cut-off date and time

24 hrs.’and 36hrs.’ filing

Late filing

Refilling after any amendment

Making MIS of all filing and Non filing voyages Report

Collaborated with MIS team members in the development and organization of information systems

Ascertained process bottlenecks and built new solutions accordingly

Designed standards and guidelines for enhancement of ongoing projects and goals

MAERSKGSC India Pvt. LTD(Mumbai)7th-Oct 2013 To 26-Feb-2016(SENIOR CSA)

Audit work of all bookings as per filing cut-off Date and time and it includes :-

Audit of Documentation Address of Shipper, Consignee, First notify and Additional notify parties

Auditing of seal numbers i.e. Shipper seal, Reefer seal& Temperature,

Custom seal etc

Audit of Cargo Stuffing details and commodity description code

Audit of all Linking and Delinking of the containers, from RTDI As per (Transport Document Instruction)

Auditing of invoicing details i.e. Invoicing and credit party(valid) updated or not cross check all form Google

Audit of Freight details from shipping instructions

Verify copy (Bill) send to customer

Supervision of virtual machines

Convertor and Queue status Updating on hourly basis

Attending calls and handling team in the absence of TL

TATA Consultancy Services Pvt LTD, (Mumbai)06/03/2012 To 15/04/2013(CSA)

Making payments of TIAA-CREF (Teachers Insurance Annuity Association College Retirement Equity Funds) through city bank

Handle customer issues & provide appropriate rebuttal or Effective solution to them

Skills:

Ability To Think Creatively In Relevant Fields and Take Initiative in Work

Ability to adept in different environments and work as a good Team Player

Excellent time management and organizational skills.

Excellent Communication Skills.

Positive Attitude, logical reasoning, Confident, realistic approach

Ambitious, Patient, Perseverant, experimenting and flexible

Education:

SR NO

QULIFICATION

UNIVERSITY

PERCENTAGE

GRADE

Year

1

B.COM

MUMBAI

48%

IInd class

2010-2011

2

ANIMATION

APTECH

69%

Ist class

2005-2009

3

H.S.C

MUMBAI

61.17%

Ist class

2003-2004

4

S.S.C

MUMBAI

62.93%

Ist class

2001-2002

Computer Knowledge:

Knowledge in MS CIT, MS. Word, Excel, PowerPoint and Internet Browsing.

Knowledge in Html, Java script, Dreamweaver, Flash, Photoshop, Corel-Draw, 3D max,

Editing, Visual Effects

English typing (30 WPM) exam passed

Strength:

Can perform under pressure.

Can execute a task within a given time.

Hard working can learn fast without mistakes.

Hobbies:

Interacting with friends, Traveling, Listening Music, Learning new things

Playing chess & cricket, watching movies

PERSONAL DETAILS:

Name : Pawan D. Pise

DOB : 05/09/1986

Gender : Male

Marital Status : Married

Language Known : English, Marathi, Hindi

Nationality : Indian

Location : Kandivali (West)

REFERENCES ARE AVAILABLE ON REQUEST(Copies of relevant documents, salary slips, references and any other information will be made available on request.)

Date :

Place: Mumbai Sign:

Contact this candidate