Customer Service Front Desk

Carolyn Walker

Milwaukee, Wisconsin 414-***-**** ad59rr@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE SUMMARY, SKILLS, AND QUALIFICATIONS

• Professional experience with the public providing dedicated customer service while communicating effectively with diverse customers.

• Eagerly helping team members and other staff with solving problems.

• Very well organized and able to meet deadlines

• Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Checking to ensure that appropriate changes were made to resolve customers' problems.

• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolving customers' service or billing complaints by performing activities such as refunding money or adjusting bills.

• Completing contract forms, preparing change of address records, or issuing service discontinuance orders, using computers.

• Referring unresolved customer grievances to designated departments for further investigation.

• Determining charges for services requested, collecting deposits or payments, or arranging for billing.

RELEVANT PROFESSIONAL EXPERIENCE

Security’s Security Inc, USA. Milwaukee,WI

Security Officer 2016-2020

• To deter crime, monitor and report safety hazards, document incidents, patrol business, escort employees to the parking lot and their cars.

Milwaukee Police Department Milwaukee, WI

Auxiliary Officer 2011-Present

• Providing for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.

• Recording facts to prepare reports that document incidents and activities.

• Monitoring, noting, reporting, and investigating suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.

• Investigating traffic accidents and other accidents to determine causes and to determine if a crime has been committed.

• Patrolling specific area on foot or motorized conveyance, responding promptly to calls for assistance.

Milwaukee Institute of Art and Design Milwaukee, WI

Housekeeper/ General Security / Customer Service 2005 – 2014

General cleaning of classrooms, restrooms and offices, setup and breakdown of events, emptied trash, cleaned windows and doors, mopped and vacuumed floors.

• Utilizing active listening and conflict resolution skills to diffuse difficult situations.

• Proficient in asking open-ended questions to obtain information from the customer and making appropriate recommendations for goods or services.

• Explaining products and answering questions from customers.

• Obtaining customer information such as name, address, and enter into log book.

• Answering telephone calls from potential customers who have been solicited through advertisements.

EDUCATION

Milwaukee Career College Milwaukee,WI

Diploma in Medical Coding and Billing Completion December 2011

Milwaukee Area Technical College Milwaukee, WI

Accounting Associates Degree Completion June 2004

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