Project Management Systems Analyst

VINAY ARORA *****.*.*****@*****.*** +1-408-***-****

Business Systems Analyst www.linkedin.com/in/vinayarora- Mountain House, CA,95391

PROFESSIONAL SUMMARY

An experienced certified IT professional with 15+ years of expertise in Service Delivery, Operations, Product, and Project Management of Business Applications, as ERP, HR, and RPA. Successfully led various initiatives from access, requirement gathering, development & deployment to Production support, demonstrating exceptional leadership, operational excellence, organizational development and problem-solving skills. I am currently seeking a challenging role that can leverage my skills and experience as a results-driven, highly organized, effective team coach, and partner.

SKILLS

SDLC Methodologies: Waterfall, Scrum & Agile Methodology, ITIL, ITSM

Requirement & Project Management: MS Office Suite, JIRA, Clarity, ServiceNow

Databases/Language: Oracle 10g, WebLogic, PL/SQL, Groovy, WSDL, XML

Tools: SQL Developer, HP QC /ALM, Perforce, PowerBI, Tableau, Cloud Platform Integration (CPI)

Technologies: Oracle SOA 10/11g, SAP SuccessFactors & Fieldglass, Automation Anywhere, Kore.ai Business Skills: Requirement Gathering, Impact Analysis, Stakeholder and Vendor Management,SOX

WORK HISTORY

IT Project Manager, PMO

Gilead Sciences (Contract) – Foster City, CA 06/2023- 04/2024

•Demand fulfilment and Resource planning for projects across multiple portfolios and managers for Onboarding new PMs, maintaining training plan and monitoring RAID log and remediation.

•Developed and implemented an Onshore-Offshore model to enhance productivity and efficiency in cross-functional projects.

•Spearheaded the program to integrate the Resource Allocation module in Clarity-PPM tool to enhance visibility of the demand vs resource utilization, efficiency, skill retention and reporting.

IT Operations Manager

NetApp Inc. - San Jose, CA 08/2014 - 04/2023

•Headed and delivered successful rollout of multimillion dollar implementation of SaaS based HCM systems of SAP SuccessFactors for 12K+ employees and Fieldglass across multiple business units requiring complex integration, cross-functional coordination and establishing robust support model across Enterprise IT, HR and Finance groups.

•Directed a team of 12+ engineers responsible for 24/7 global support and lifecycle management of Tier(1-3) Enterprise Applications across IT Shared Services, Finance, RPA and HR for data governance and compliance of SuccessFactors, Field glass and middleware ecosystem.

•Engaged in enhancing business processes through process improvement, workflow assessment, and benchmarking. Developed and upheld standard operating procedures that governs system functionalities and features to fortify controls.

•Partner with business executives, stakeholders, and key technical personnel to transform business requirements into technical roadmaps and specifications; define project milestones, write user stories, and establish goals.

•Experienced and skillful in ITIL/ITSM processes of Incident Management, Problem solving and Change Management using ServiceNow. Served as primary escalation contact point, ensuring efficient resolution of critical issues and effective communication across teams.

•Led a team responsible for M&A to conduct impact assessments, identify risks and opportunities, recommend integration strategies and ensuring smooth Onboarding into organization.

•Prioritization of Product Backlog in collaboration with Product Management, System Architects, Release Engineers and business stakeholders; discuss discrepancies, conflicting priorities, or concerns and ensuring that the development efforts align with the business objectives.

•Engaged in development of service & support delivery model with Managed Service Provider (MSP) vendors to maintain key deliverables, SLA’s and Key Performance Indicators (KPIs), Contracts, Invoicing, CSAT, Process Improvements & Metric Reporting.

•Owner of IT SOX controls to ensure the systems are accurate, complete, and compliant; assist Internal and External auditors to conduct monthly/yearly testing and document controls.

•Established the offshore HCM Technology Delivery & Operations team from ground up and provided coaching and direction for IT Operations to provide global customer service.

•Developed service transition plans and ensured Operation and Support readiness for all new product launches and communicated with IT staff to manage releases, timelines, and expectations.

Sr. Integration Lead, Shared Services

Infogain Corp. - Sunnyvale, CA 02/2010 - 08/2014

•Application Owner and first point of contact of highly integrated landscape of Business processes across applications as ERP, HCM, RPA & Learning Services.

•Project management of major version upgrade of Oracle SOA 10g to 11g for program timelines, milestones supporting strategic partnership with business and technical stakeholders.

•War room Lead to run Daily Issue Tracker Call during Delivery to Operations transition in War room Support Model and provide technical leadership in service restoration during major P1 incidents.

•Designed operational strategies for reducing incident backlogs improving effective utilization of resources. Helping development team with recommendations on design updates to reduce issues.

Sr. Integration Consultant

Infosys Technologies - India 09/2006 - 02/2010

•Technology lead involved in design/Development of end-to-end integrations using SOA middleware solutions and led 10-member team for Oracle and WMS Application Integration.

•Partnered with business to capture requirements and prepare technical documents and solutions architecture to create standardized design artifacts in alignment with guidelines and best practices.

•Collaborate closely with QA teams to review UAT processes, identify inefficiencies, and develop plans to manage releases more efficiently and target deliverables for zero defect tolerance.

EDUCATION

Bachelors of Engineering: North Maharashtra University – India

CERTIFICATIONS & AWARDS

•Certified Scrum Product Owner- CSPO®

•Certified Scrum Master- CSM®

•Oracle certified - Oracle SOA Implementation Champion

•IT Star Award for successful rollout of Global program release – SAP HCM

•Spot Award for critical Finance SOX task remediation.

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