Call Center Contact
Resume:
AFRICA GRIND
P
E
***********@******.***
SUMMARY
KEY SKILLS
A seasoned business professional boasting over two decades of expertise in workforce management within dynamic contact center environments. Demonstrated success spans diverse sectors, including mortgage, retail banking, healthcare, and video entertainment.
ORGANIZATIONAL SKILLS
MS OFFICE EXPERIENCE (WORD, POWERPOINT, EXEL, OUTLOOK, ACCESS)
STRONG COMMUNICATION SKILLS
CALL CENTER EXPERTISE: EWFM, RTA, AVAYA, WITNESS CLIENT, ETC.)
10 KEY BY TOUCH
STRONG ANALYTICAL SKILLS
EXCEPTIONAL TIME MANAGEMENT
EXPERIENCE
June 2020 – Current
Forecast Analyst
Develop and implement staffing models to meet operational requirements and optimize resource allocation.
Analyze staffing needs and present findings and recommendations to internal stakeholders.
Provide strategic insights and recommendations for hiring and staff reduction initiatives based on data analysis and industry trends.
Review and validate contract acquisition documents to ensure accuracy and compliance with company policies.
Utilize forecasting techniques to generate schedules for online staff, balancing workload demands and staffing availability effectively.
April 2010 – June 2020
Scheduling Analyst
Developed comprehensive staffing models and conducted thorough staffing analyses to support internal clients.
Presented staffing recommendations, including hiring and staff reduction strategies, based on meticulous analysis and industry best practices.
Reviewed and validated contract acquisition documents to ensure accuracy and compliance with company standards.
Utilized projected forecasts to generate optimized schedules for online staff, enhancing operational efficiency and resource allocation.
REFERENCES
[Available upon request.]
Contact this candidate