Customer Service Administrative Assistant

WORK EXPERIENCE

ERICA DENNIS-WILLIAMS

ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE DIRECTOR

Administrative Specialist

CUSTOMER SERVICE REPRESENTATIVE

MRI SCHEDULER

Ten Toes Down

February 2024 - Present

Department of Motor Vehicles

August 2013 - January 2019

Hospital for Special Surgery

January 2005 - January 2009

• Serve as first point of contact for incoming calls from clients, vendors, partners and other stakeholders.

• Coordinating with guests and interview subjects.

• Perform administrative duties such as coordinating appointments, meetings, and live interviews.

• Supervising and training other staff.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Developed strong customer relationships and loyalty through effective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to custom

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Provided support to staff members regarding their schedules or any changes that need to be made.

• Scheduled any necessary follow-up appointments, as directed by physicians.

• Provided technical assistance regarding scheduling-related inquiries from customers or clients.

• Monitored daily activities for adherence to established guidelines and procedures.

914-***-**** ***********@*****.*** Ossining, NY 10562 Detail-oriented professional promotes exceptional interpersonal skills, with a proven ability to build and maintain successful relationships with clients, colleagues, and vendors. EDUCATION

BACHELOR OF ARTS (B.A.) IN POLITICS AND HUMAN RIGHTS Minor: LAW AND ETHICS

ASSOCIATE IN ARTS (A.A.) IN SOCIOLOGY

Marymount Manhattan College

December 2022

Marymount Manhattan College

December 2018

SKILLS Personal Professional

Time Management

Critical Thinking

Communication Skills

Teamwork

Multitasking and Prioritization

Customer Service

Administrative and Office Procedures

References Available Upon Request

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