Customer Service Store Manager

AMIT GUPTA

SUMMARY

Dedicated retail professional with more then fifteen years of experience

utilizing team-building and interpersonal skills in a fast-paced, customer- focused retail environment.

EXPERIENCE

Store Manager, 06/2023 - Current

Maple Digital Technology International Pvt Ltd - Mumbai

• Conducted daily store operations, including opening and closing procedures and cash handling.

• Monitored inventory levels and placed orders to restock shelves.

• Developed strategies to maximize sales and profitability.

• Established customer service standards and monitored staff compliance.

• Resolved customer complaints in a timely manner.

• Recruited, trained and supervised new employees.

• Ensured compliance with safety regulations and company policies.

• Created weekly work schedules for store personnel.

• Maintained accurate records of employee performance reviews.

• Prepared monthly reports on sales figures, expenses, profits.

• Delegated work to staff, setting priorities and goals.

• Prepared staff work schedules and assigned team members to specific duties.

• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Department Manager, 02/2018 - 05/2023

Reliance Retail Limited. Format (Centro)

• Handling Men's category and with all national and international brands.

• Handling 13000 SQFT area and delivering 14cr business.

• Handling more then 45 brands which includes Men's Formal, Casual and Ethnic Wear.

• Handling Team of 54 including all the categories.

• Connecting with Brand managers related to brand performance and feedback.

• Making MIS and sharing with brand team.

• Handling Top customers, and providing prompt solution.

• Maintaining visual merchandising of each brand to give premium look of the brand and product.

CONTACT

Address: Royal Park Apartments, 65E,

Washington ST, Plot No.2, Room No.

2302, North Attleboro MA

Phone: 508-***-****

Email: ****.******@*****.***

WWW: Bold Profile

SKILLS

• Customer Service Management

• Team Development

• Competitor Monitoring

• Revenue Generation

• Risk Management

• POS Systems

• Employee Training

• Retail Inventory Management

• Operations Management

• Store Opening and Closing

• Multitasking and Organization

• Product Merchandising

• Opening and closing procedures

• Making sure great service delivered to customers by staff and as well as solving issues and queries.

• Established and maintained a highly motivated, efficient team.

• Developed strategies and plans to achieve greater sales results through business analysis, action and planning.

• Managing & maintaining stock inventory

• Strive to achieve sales target given on a weekly basis

• Daily Briefing with entire team to motivate and achieve the day target. Store Manager, 04/2014 - 02/2018

Arvind limited

• Responsible for all KPI's and bottom-line profits of the store

• Regular tracking of KPI's to achieve stores numbers

• Daily & Monthly P & L Tracking to know the profitability of the store

• Ensuring attractive merchandise display & over all store layout

• Ensure interior and exterior of store is maintained to company standards

• Ensuring the adherence to SOPs in Store and smooth cashiering process

• Resolve customer problems or complaints by determining optimal solutions

• Mapping competition in terms of categories, price points, and physical appearance

• Handling Bulk orders for corporate offices and marriage halls

• Conduct regular store meetings and Encourage store employees to take ownership for their performance and career development plans

• Effectively manage employee turnover

• Provide a positive working environment and handle employee issues appropriately and in a timely manner

• Building up a healthy culture by fostering organizational Values and maintain over all discipline in the Store

• Reducing shrinkages and ensure Stock replenishment Department Manager, 01/2011 - 04/2014

Aditya Birla Retail LTD. Format: Pantaloons

• Achieved Best DM Award in Store.

• Received Best DM award in ABP V/S Achievement from Zone

• Store Guru of the Store

• Role – OPERATIONS

• Handling Ladies Western Department

• With 22 Manpower including own & NPT Staff

• Insure training and development of the staff,

• Maintaining Store Look and Feel Standard in term of Visual Merchandise, Hanging& Staging Standard which looks nice and easy to the customer

• Enforce loss prevention policy and awareness on the floor to control external & internal shrinkage

• Managing day to day activities related to store operations front & backend

• Daily Briefing with entire team to motivate and achieve the day target

• Motivating staff, assigning target section wise & achieving day to day targets.

Supervisor, 09/2007 - 01/2011

Globus Stores Pvt. Ltd

• Handling team of 38 Manpower including own & NPT Staff

• Insure Training about product knowledge of each staff

• Maintaining Store Look and Feel Standard in term of Visual Merchandise, Hanging& Staging Standard which looks nice and easy to the customer

• Enforce loss prevention policy and awareness on the floor to control external & internal shrinkage

• Managing day to day activities related to store operations front & backend

• Discuss daily target vs Achievement in Daily Briefing and motivate them to achieve the goals

EDUCATION AND TRAINING

MBA, Retail Management, 07/2023

Welingkar Institute of Management - Mumbai

Graduate., Commerce, 04/2006

KG Mittal College - Mumbai

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