Customer Service Administrative Assistant
Resume:
Lizy Perez
Houston, TX *****
**********@*****.***
Organized, self disciplined, punctual, and confident worker. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Rep
Champion Energy Services - Houston, TX
March 2024 to Present
At Champion Energy Services I am a customer service agent that works from home assisting customers with their electric REP account. I take about 20+ calls a day and process requests whether that be processing payments, updating payment methods, renewing contracts, enrolling new customers, transferring or cancelling services, etc. I go multitask between tabs to ensure security of customer to avoid fraud identification or a lights out situation. My number one goal at this company has been to help people get affordable rates in contracts, understanding them when under pressure of being disconnected or having high bills and going above and beyond to keep the customer satisfied and in comfort. There is constant internal an external communication going on based on request between customers, landlords, assistance agencies, and TDUs.
Accountant
Sunburst Trading Company - Houston, TX
October 2023 to February 2024
My role as an Accountant for Sunburst Trading Co. consists of daily inbound/outbound calls with clients and new customers regarding the products we carry for purchase/delivery. I handle cash/check/debit/ credit payments that have to be input and posted in our Receivables account. We work with grocery stores and independent businesses on a daily basis to ensure their orders are ready for delivery for the date expected. I have to keep records of addresses, Tax IDs, and invoices from every client and customers. Administrative Assistant
Texas Lehigh Cement Company - Buda, TX
January 2023 to March 2023
At TLCC, I was an Administrative Assistant at the Front Office. I was bookkeeping, handling Invoices, keeping office neat and tidy as well as closet for office materials and Employee Store. I had to file every Employee’s completed Task Trainings, medical information, Certifications, Employee Store Deductions, and more. I also had to communicate back and forth with the entire plant about certain interviews, meetings, partners, updates on every employees performance with their Safety cards through Excel, and take care of every previous/new guest’s Safety Video renewal. I would have to open and close the office punctually as well as do weekly updates on invoices, PowerPoint boards, Safety Cards, and Charity. Accounting & Finance
Miami Dade County Public Housing - Miami, FL
June 2022 to January 2023
As a Public Housing Specialist, I have to help Tenants apply and fill out applications to be eligibile for past due/future rent awards. I engage with the Tenant for household information and then contact their Landlords, based on Property Appraiser website, for confirmation of participation with the ERAP
(Emergency Rental Assistance Program) for Miami-Dade County. I ask the Landlord if they would agree to participate because they are more trustworthy to receive federal funds for the Tenant’s payments failures. However, if a Tenant’s landlord does not wish to participate we still provide the Tenant with assistance for a maximum of 3 months by asking them to fill out a Self Attestation of Lease form. Every case worker is instructed to complete a minimum of 15 applications daily by repetitively practicing the description above.
Shift Leader
Smoothie King - Miami, FL
June 2020 to January 2021
As a shift leader at Smoothie King I had to make sure other team members were doing their job correctly and working safely. I was in charge of opening/closing the store depending on my shift. Keep store clean. Make sure inventory was done every two days correctly marked with the received date and due date. Overall, my main job was to make sure the customers were satisfied with their smoothies. Education
High school diploma
Miami Senior High School - Miami, FL, US
August 2016 to July 2021
Skills
• Culinary Arts (High school courses) (3 years)
• Fashion Design (1 year)
• Summer Camp Volunteer (1 year)
• Spanish (10+ years)
• English (10+ years)
• Honoria Club Leader (1 year)
• Hospitality Experience (3 years)
• Customer service
• Cash handling
• Team Work
• Reliability
• Food Preparation
• Catering
• Supervising experience
• Restaurant experience
• Host/hostess experience
• Problem-solving
• Typing
• Serving Experience
• Property management
• Bilingual
• Filing
• Clerical experience
• POS
• Microsoft Word
• English
• Expert
• Spanish
• Expert
• Customer service
• Sales
• Typing
• POS
• Cash handling
• Accounting
• Front desk
• Documentation review
• Bilingual
• Microsoft Office
• Communication skills
• Windows
• Spanish
• Marketing
• Social media management
Certifications and Licenses
Diploma
June 2021 to Present
High School
Driver's License
February 2023 to January 2032
Food Handler Certification
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