District Manager Customer Service

DENISE T. WOODS

Mableton, GA 404-***-**** **************@**.*** LinkedIn

DISTRICT MANAGER

Accomplished, results-driven District Manager showcasing over 20 years of driving revenue growth, enhancing customer satisfaction, and implementing innovative solutions to meet and exceed company objectives in the retail industry. Strategic leader with a wealth of experience and expertise overseeing and optimizing operational performance across diverse regions. Dedicated to fostering a positive and collaborative workplace culture to continuously improve employee engagement and retention. Committed to thriving in dynamic environments, adapting quickly to industry changes, and leveraging my analytical skills to identify opportunities for improvement. CAREER HIGHLIGHTS

Partnered with Loss Prevention at Bath and Body Works to surpass district shrink goals by 30%.

Analyzed sales trends, driving an annual 80% increase in profitable sales and supporting team planning goals at Bath and Body Works.

Led the Win At Christmas (WAC) Sales Program at Bath and Body Works during the Pandemic, advising Home Office partners on initiatives to enhance customer experiences and adapt to the post-Covid market. CORE COMPETENCIES

Store Operations Team Leadership Sales Management Visual Merchandising Inventory Control Customer Service Staff Training Performance Evaluation Budget Management Retail Analytics Strategic Planning Communication Skills Employee Development Loss Prevention Store Standards Product Knowledge Recruitment Merchandise Presentation Sales Targets Customer Engagement Market Trends Goal Setting Vendor Relations Shrinkage Reduction Leadership Development Sales Coaching P&L Management Store Audits PROFESSIONAL EXPERIENCE

District Manager 2013 – Present

Oversaw districts of up to twelve stores averaging 20-24k sq. ft and sales volumes of up to $50m to develop, executing five new store openings, three closures, and seven remodels, and promoting excellent customer service. Nike: Atlanta, GA 2023 – Present

Spearheaded the leadership of a dynamic multi-store district, driving talent development and implementing visionary business strategies to achieve sales, operations, and organizational goals.

Developed and executed district budget and forecasting plans that contributed to increasing in profitability and growing overall business.

Led and inspired teams to prioritize customer service, delivering the iconic Nike experience to consumers, while also strengthening community connections through participation in Nike's Community Ambassador program.

Cultivated collaborative relationships with Nike partners, contributing to increasing revenue, reducing shrinkage, and improving operating income.

Delivered comprehensive training and development programs for store managers, resulting in a more skilled and motivated team that positively impacted customer satisfaction and sales.

Devised long-term strategies in partnership with Territory Retail Operations Director, contributing to improving district impact and alignment with corporate goals. Bath and Body Works: Atlanta, GA 2019 – 2021

Consistently surpassed district revenue targets while partnering with Loss Prevention to surpass district shrink goals by 30%.

Recruited, coached, and trained a high-performing team, consistently meeting or exceeding business objectives through effective scheduling and payroll management.

Analyzed sales trends, driving an annual 80% increase in profitable sales and supporting team planning goals.

Led the Win At Christmas (WAC) Sales Program during the Pandemic, advising Home Office partners on initiatives to enhance customer experiences and adapt to the post-Covid market. Forever 21: Atlanta, GA 2016 – 2019

Consistently surpassed sales targets by driving teams to secure a customer satisfaction rating of 95%.

Improved team efficiency by adapting management approaches to different retail environments. Denise T. Woods, Resume – Page 2-404-***-**** **************@**.***

Collaborated with District Visual Manager and Planning/Allocation teams, ensuring Visual Presentation Standards were met, leading to improving overall store aesthetics, customer engagement, and sales.

Improved store execution, increasing customer satisfaction scores and boosting overall sales within the first year of implementing enhanced company standards.

Implemented strategic initiatives that delivered a year-over-year increase in district sales, contributing to a cumulative revenue growth over two years.

TJ Maxx: Atlanta, GA 2013 – 2016

Spearheaded initiatives that improved the Net Promoter Score (NPS), substantially enhancing the overall customer shopping experience.

Recruited, trained, and developed a high-performing team, reducing turnover and boosting employee productivity within the first year.

Implemented performance management strategies that led to improving employee performance, positively impacting overall district productivity and efficiency.

Established and maintained district controls, resulting in reducing payroll costs, improving management mix efficiency, and decreasing inventory shrinkage.

Achieved and exceeded district shrinkage goals by implementing operational execution strategies, reducing overall shrinkage and generating cost savings.

District Loss Prevention Manager 2011 – 2013

Supervised loss prevention investigators for nine stores with an average of 55k sq. ft and sales volume of $100m in Fort Lauderdale, West Palm Beach, Miami, and Central Florida, supporting districts based on theft trends. TJ Maxx: Fort Lauderdale, FL

Promoted to the role to identify risks in the company, maximizing the organization’s efficacy by identifying and prioritizing solutions impacting profitability, and partnering with the steering committee for project approval.

Achieved a 60% reduction in losses by recruiting and mentoring a team of ten Loss Prevention associates and investigators and spearheading comprehensive internal training programs for store leadership.

Collaborated with various teams to implement programs, including organizing professional development events.

Took on the role of Regional Community Development Sponsor, collaborating with the Regional Vice President

(RVP) and local charities.

Achieved a notable 100% increase in grant submission approval rate by educating the region on the grant submission and approval process, leading to a monthly Community Newsletter that showcased district community initiatives and upcoming events.

CONSULTING EXPERIENCE

Health Coach: Atlanta, GA 2021 – 2023

Directed clients toward achieving health-related milestones, resulting in transformative life changes through personalized coaching.

Conducted one-on-one and group coaching sessions, both in-person and virtually, demonstrating adaptability and catering to diverse client needs.

Collaborated with a multidisciplinary team of nutritionists, physicians, dietitians, therapists, and personal trainers, enhancing the overall wellness experience for diverse clients.

Facilitated the creation of personalized success blueprints, contributing to a notable increase in client satisfaction.

Conducted workshops on holistic wellness, reaching numerous participants and fostering a community dedicated to comprehensive well-being.

Additional Experience:

Operations/Assistant Store Manager at Neiman Marcus: Atlanta, GA: 2008 – 2011 District Assets Protection Team Lead at Target: Edison, NJ: 2001 - 2008 EDUCATION & CERTIFICATIONS

Associate of Applied Science

Barton College, Great Bend, KS

Certifications:

Wicklander Zulawski Certified

Certified Nonviolence Crisis Intervention Instructor Denise T. Woods, Resume – Page 3-404-***-**** **************@**.***

NPTI Certified Personal Trainer

Precision Nutrition Certified Health Coach

TECHNOLOGY & TOOLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

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