Customer Service Food Safety

Full Name: Kandana Arachchige Nisansala Sewwandi

Mobile No: +974********

Current Address: Building No:21, Zone 31, Street 965, Doha, Qatar. Email Add: *********@*****.***

PROFESSIONAL SUMMARY

Responsible for managing restaurant staff and operations, ensuring customer satisfaction and maintaining high standards of service. Supervised day-to-day operations, including inventory management, scheduling, and staff training. Developed and implemented marketing plans to increase customer traffic. SKILLS

• Communication

• Food safety

• Problem solving

• Customer service skills

• Well competent with Microsoft Office Package and internet, email

• Issue QIRD (Quality Incident Report Document) to QA team upon any type of food quality issue EXPERIENCE

Position: Date: FEB 2022 – CURRENT

RESTAURANT SUPERVISOR/ STORES ADMINISTRATIVE INCHARGE Company: P.F. CHANG’S RESTURANT DOHA FESTIVAL CITY – M.H. ALSHAYA Address : ALSHAYA GROUP C-RING RD, ZONE 42STREET230 BLDG.199,1STFLOOR P.O. BOX 2067 DOHA QATAR

Job Description / Duties and Responsibilities:

• Greeting guests as they enter, and advice hostess to putting them on a waiting list as necessary

• Conducting daily line check together with kitchen in charge.

• Effectively listening to, understood and clarifying guest concerns and resolved problems.

• Conducting Alshaya internal Audit and NSF Audit

• Train new administrative officers for new stores (P.F. Chang’s restaurants in Gulf Mall, Doha Festival City and Mall of Qatar.

• Ensure financial reporting is maintained and accurate

• Maintain a constructive, harmonious and communicative working relationship with all supporting departments

• Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, decor and service flow

• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations

• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations

• Engaging with guests to ensure they're happy with food and service.

• Training, developing, and communicating with all team members as well as assisting the general manager through consistent weekly meetings with all team members.

• Meeting, greetings and encouraging feedback from customers and used feedback to implement positive changes within the restaurant.

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were.

• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

• Scheduled and directed staff in daily work assignments to maximize productivity.

• Ensure appropriate performance management of colleagues in accordance with Brand, policies and procedures.

• Seeking new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities.

• Ensure a clean and safe working environment, consistently promoting colleagues' health and safety

• discipline Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self- and monitor colleague performance in this area. Position : STORE IN CHARGE\ SALES ASSOCIATE Date: JAN 2021 – JAN 2022 Company: THE BODY SHOP VILLAGGIO – M.H. ALSHAYA

Address : ALSHAYA GROUP C-RING RD, ZONE 42STREET230 BLDG.199,1STFLOOR P.O. BOX 2067 DOHA QATAR

Job Description / Duties and Responsibilities:

• Greeted and offered great friendly customer service, made recommendation and advised customers on the products and sales, opened and closed the store as well as stocking and cleaning

• Provided effective leadership to store associates in the areas of visual merchandising, sales, cashiering, customer service, store maintenance, and loss prevention in support of day-to-day operations

• Set and achieve personal sales goals while supporting the goals of the team

• Initiate service consultations by asking open-ended questions to learn the customer’s preferences and needs

• Provide honest and confident feedback to customers regarding products

• Build lasting relationships with customers by contacting them to follow up on purchases suggest new products and invite them to upcoming events

• Multi-tasked as a sales representative and a cashier, handled all payment methods from cash, credit and debit cards, as well as gift certificates

• Managed time scheduling returns and exchanges. Maintained up to date knowledge of store policies along with preventing loss.

• Achieved high sales goals with value focused customer service

• Developed and created an effective filing system to accelerate paperwork processing

• Assisted customers select specified merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit

• Monitored labor costs, calculated timecards, and processed employee payroll Position: Date: MAY2015 – MAY 2022

RESTAURANT SUPERVISOR/ STORES ADMINISTRATIVE INCHARGE Company: P.F. CHANG’S RESTURANT DOHA FESTIVAL CITY – M.H. ALSHAYA Address : ALSHAYA GROUP C-RING RD, ZONE 42STREET230 BLDG.199,1STFLOOR P.O. BOX 2067 DOHA QATAR

• Job Description as above ( Same Brand )

Position: Date: SEPTEMBER 2014 – MAY 2015

UNIT ADMINISTRATOR

Company: P.F. CHANG’S RESTURANT – VILLAGIO M.H

Address: ALSHAYA GROUP C-RING RD, ZONE 42STREET230 BLDG.199,1STFLOOR P.O. BOX 2067 DOHA QATAR

• Perform clerical duties - emailing, responding to telephone calls and receiving deliveries,

• Overseeing office activities - including scheduling, budgeting on allocated petty cash allowance, forecasting, record maintenance, and purchasing

• Reconcile financial discrepancies (TDR) by collecting and analyzing account information

• Update weekly staff schedules and plan staff vacations

• Attend various meetings and takes minutes of the necessary meetings in order to provide the staff with the necessary information and updates

• Raise requests to the facility service department for preventive maintenance work and follow up

• Run and compile reports weekly, monthly and for year end and provide necessary reports to Directors and Executives upon request

• Conduct monthly inventories for stationary items and place the orders in accordance with the allocated budget

• Manage the cashier back up in safe and deposit the cash of previous day sales, monitor all store transactions by POS

Position: ASSISTANT SALES MANAGER Date: FEBRUARY 2008 – JULY 2014 Company NISANSALA ENTERPRISES (PVT) LTD

Address: 161/C PAMUNUWA RA, MAHARAGAMA, COLOMBO, SRI LANKA.

• Understand customer needs and offer solutions and support

• Managing organizational sales by developing a business plan that covers sales, revenue and expenses.

• Organize and coordinate sales representatives’ schedules

• Setting individual sales targets with the sales team

• Recruit, hire, and train new sales representatives

• Answer potential customer questions and follow-up to their queries, call questions.

• Track weekly, monthly, and quarterly performance and sales metrics

• Developing your sales team through motivation, counseling and product knowledge education

• Research potential leads from business directories, web searches, or digital resources

• Negotiating on price, costs, delivery and specifications with buyers and managers

• Liaising with suppliers to check the progress of existing orders

• Attending team meetings and sharing the best practice with colleagues. EDUCATION

College/ University : IDM Computer Studies (PVT) LTD. Year: DECEMBER 2011 – APRIL 2012 Course: Diploma in ICT (Dip. ICT – EdHat Campus)

School / Address: 130\1A, D.S. Jayasingha Mawatha, Nugegoda, Sri Lanka. Secondary: St. Anthony’s Girls school Year: JANUARY 1995 – 2005DECEMBER School / Address: St. Anthony’s Girls school, Mutwal, Colombo 15, Sri Lanka PERSONAL INFORMATION

Date of Birth : 23 March 1989

Civil Status : Married

No. of Children : No

Relatives in Canada : No

Nationality : Sri Lankan

Passport Number : N10885278

SEMINAR AND WORKSHOP

• Person in Charge Training – P.F. Chang’s, M.H. Alshaya

• Well competent with Microsoft Office Package and internet, email

• Basic Food Safety Training – P.F. Chang’s, M.H. Alshaya

- Monitor and record the temperature of chillers

- Check the product temperature on receiving as per the food safety standards

- Issue QIRD (Quality Incident Report Document) to QA team upon any type of food quality issue

• Human Resource Training – P.F. Chang’s, M.H. Alshaya

• Fire Safety and prevention Training – P.F. Chang’s, M.H. Alshaya REFERENCES

Name: Baseem Kalash

Position: Rest. General Manager

Company / Address: Alshaya group, P.F. Chang’s, Doha Festival City, Doha, Qatar. Contact No: +974-********

Name: Danang Bagus

Position: Rest. Ass General Manager

Company/ Address: Alshaya group, P.F. Chang’s, Villaggio, City, Doha, Qatar. Contact No: +974********

Name: Tina Julia Choane

Position: Food Service Supervisor

Company/ Address: Puddle Duck Enterprise, Beare Paw Bakery Jasper, Canda. Contact No: 780-***-****

Contact this candidate