Customer Service Store Director

Valerie Simons

***** ***** ****** • Dolton, IL **419 872-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

Jewel – Osco Oak Forest, IL

Personnel Coordinator

**/****

Provides prompt, efficient and friendly customer service.

Answers the store telephone promptly when asked to, and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Reviews and coordinates applications and employment needs within the store.

Administers job posting program including creating, closing, and documenting all paperwork relating to job posting.

Helps the Store Director communicate his/her recommendations of any highly talented candidates directly to the Area Recruiter or Area HR Manager for potential trainee consideration.

Executes store participation in the WOTC program as it relates to the store P&L statement.

Schedules all employment interviews for Store Director, Assistant Store Director and Front End/Service

Conducts all new hire orientations (i.e. Schedules, reviews forms for accuracy, answers questions, sets up associate HR and medical files, compiles and forwards paperwork to proper personnel). o Maintains new associate orientation kits and videos. o Explains benefit enrollment process and eligibility. o Explains 401K profit sharing eligibility and procedures. Conducts store tours and introductions for all new hires.

Coordinates and follows up with all store safety training (eLearning, etc.) and compliance store auditing.

Train associates on MIO (My Information Online) and Learning Cart (eLearning) programs.

Monitors and complies with all governmental and company safety and sanitation regulations and Wage and Hour laws.

Maintains associate HR Records as according to company policy by conducting regular in-store file audits.

Researches, responds to, and resolves payroll and benefit issues on behalf of store associates.

Orders and assigns uniforms, nametags, and miscellaneous store supplies.

Maintains miscellaneous and confidential office files.

Updates break room information/communication boards as needed.

Answers and responds to incoming calls appropriately.

Organizes in-store celebrations recognizing associates.

Maintains all in-store recruiting materials, applications, questionnaires, job opportunity signs, etc.

Monitors completion of all 30/60/90 Day and Annual Performance Reviews.

Maintains associate separation files for at least 7 years as according to company policy.

Serves as a liaison between Payroll, Benefits Administration, Area Human Resources and the store.

Submits status changes via MIO/MSS/VLM to add new associates and update associate changes as necessary for promotions, transfers, address or name changes.

Keeps track of absence reports and absence log.

Maintains payroll documentation (VLM back-up envelopes) for five years.

Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.

Maintains strict adherence to department and company guidelines related to associate information.

Represents Jewel-Osco at recruitment activities including job fairs by directing local recruiting efforts aimed at community schools, churches, job services and other like organizations.

Helps with administration of materials for policy changes or updates and maintain associate sign-off sheets.

Helps with and may decorate for in store events and holidays.

Assists in other areas of store as deemed necessary by the Store Director and permitted by Collective Bargaining Agreement.

Cashier/Customer Service Clerk

04/2020

Processed transactions each day in a timely manner. Answered customers questions and addressed problems and complaints in person and via phone. Closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and service offerings. Answers the telephone promptly and provides helpful service to the customers. Provides prompt, efficient and friendly customer service. Assisted customers by: escorting them to the products they’re looking for. Managed breaks and meals for up to twenty people in my department. Also, other duties include sale of money orders, lottery tickets and IPASS.

Metra, Chicago, IL 02/1994 -10/2019 Payroll Administrator

·Performs the full range of payroll duties and is responsible for the accuracy and timeliness of the pay and leave accounts

·Performs clerical and technician work that result in the biweekly or monthly determination of pay for civilian pay employees

·Examines personnel actions, pay changes and employee requests and makes appropriate changes to master records

·Prepares and submits transmittals of enrollments and changes for the Employee Health Benefit Program to the appropriate carrier

·Processes complex pay adjustments that may involve transfers between pay systems with different pay, leave and benefit entitlements and may be retroactive

·Actively participates in the agency debt collection program as it pertains to the recovery of over payments of salary, benefits, allotments, and other debts due to the US Government

·Provides technical assistance on pay and leave matters to timekeepers and supervisors

·Audits each coded Request for Personnel Action to ensure proper application of pay administration rules and regulations relating to appointments, promotions, pay adjustments, reassignments, awards, separation, voluntary allotments

·Reviews authorization documents and codes the appropriate data for input to properly update each employee's master records.

·Processes weekly adjustment cycle checks, paycheck reversals, check corrections, stop payments and manual checks

·Process payroll thru Kronos swipe system, check for correct hours worked, get missed swipe reports from the managers with corrections that need to be made to employee's time.

·Process and check payroll check request (y reports) for payroll shortages

·Process and make changes and add employee deductions in payroll

·Maintains employee-level data, including direct deposits, general deductions, and additional pay in a payroll system.

·Maintain employees master files of employee personnel records and compile sensitive and confidential personnel statistics

·Prepare reports and furnish information to authorized persons or agencies upon request

·Complies with all federal, state and local payroll policies and procedures.

·Enter, change, and stop 401k, 457 loans from Principle reports weekly

·Enter, change, and stop Aflac payments via Aflac Portal weekly

·Enter, change and stop garnishments and voluntary deductions

·Enter, change and stop unions dues

·Complies with all federal, state and local payroll policies and procedures

·Verify all time sheets/card and other record that applied to overtime shortages and pay rates.

·Resolves payroll issues through partnerships with the field

·Builds and sustains effective partnerships with field and in-house employees and managers

·Provide expertise in helping employees to understand company's Collective Bargaining Agreement

·Supports other Payroll Sites as necessary

·Verify & prepare internal audits

·Verify and reconcile Aflac voluntary payroll audits via Meta and Aflac Portal weekly

·Create excel worksheets for auditing the monthly Aflac voluntary deductions and process payments online separate check

·Familiar with other compliance requirements such as FMLA.

United Parcel Service, Hodgkins, IL 10/1999 — 09/2007

Part Time Supervisor

Administration

·Supervise and train new employees

·Plan and execute day-to-day employee management for 21 employees using teamwork and communication.

·Assign tasks, provide training and guidance, and monitor performance

·Manages employee flow of questions regarding employment issues, benefit problems, union policies, and procedures as they occur.

·Provide an orientation session to cover new hire paperwork, benefits offering and enrollment policies and procedures.

·Work together with supervisor and/or manager to develop and execute a specific and appropriate training schedule for new employees.

·Process payroll thru Kronos swipe system, check for correct hours worked, get missed swipe reports from the managers with corrections that need to be made to employee's time.

·Assign work during shift to insure adequate staffing.

·Manages and approves scheduling and time off request to meet business deadlines.

·Facilitate and process grievances with management through union bargaining agreement.

·Coordinate 30,60,90 days reviews of new employees.

·Counsel employees in areas that need improvement to enhance skill set

·Conducts weekly meetings to deliver key communications and build team spirit.

·Identify training opportunities and assist other department supervisors and/or managers with the development and implementation of training programs.

·Calculate employee hours and produce a payroll summary averaging $6,000 weekly.

·Demonstrated ability to work in a fast-paced environment with frequent interruptions.

·Demonstrated problem solving skills ability to make decisions without supervision.

Holy Cross Hospital 08/2015

Volunteer Intake Clerk

Develop psychosocial assessments of clients in order to identify emotional, social, physical, familial, economic, and vocational/avocational needs and resources.

Identify appropriate community and VA resources, and facilitate utilization of these resources by the veteran, families, and non-patients.

Assists patients, families, and non-patients, by providing counseling and/or appropriate referrals, with problems that are tangible and overt in nature i.e., inability to meet mortgage payments, to difficulties, and employment problems.

Assist our veteran patients in understanding medical protocol and VA benefits.

Provide on-going supportive counseling to patients to maximize their coping and adjustment, to illness, injury, treatment, living demands, one by product of which is to avoid or forestall readmission to the medical center.

Provide direct social services to homeless and pregnant teens.

PROFESSIONAL EXPERIENCE

Administrative Secretary, Metra 06/1989 - 1991

AFFILIATIONS

Committee Chairperson

Transportation Communications Union Lodge 829

EDUCATION

BA, University of Phoenix 2007-2009

CERTIFICATIONS

Part Time Supervisors Management Program 2000 (United Parcel Service)

COMPUTER SKILLS

MS Office, MS Word, MS Excel, Word Perfect, MS PowerPoint, MS Outlook,

GEAC Enterprise Solutions Payroll System, Kronos System, ADP Payroll, Oracle HRIS System,

Typing 60wpm, Medical Terminology

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