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Service Technician Customer

Antioch, IL, 60002
June 07, 2024

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**** ***** ******, *****, ** ***** 262-***-****


With 30+ years of experience. Highly motivated self-starter, capable of team and individual work. Exceeds cleaning needs with a focus on quality.

Staff Training & Leadership Attention to Detail Professional Demeanor Safety-minded SKILLS


Environmental Service Technician Kenosha Brookside Care Center / Kenosha, WI 2/2023 - 2/2024 Custodian Fischer Paper Products / Antioch, Il 11/2021 - 2/2023 Environmental Services Technician Lakeview Specialty Hospital & Rehab / Waterford, WI 3/2020 – 8/2020 Housekeeper Steinhafel's / Kenosha, WI 10/2019- 3/2020


● Conducts employee training in equipment operations or work and safety procedures. Effectively performs general cleaning duties, including dusting, emptying trash, tidying public and office spaces, vacuuming, mopping, sweeping, scrubbing, and wiping surfaces.

● Collaborates across departments and colleagues to aid in accomplishing mutual goals.

● Enforces safety and sanitation regulations and inspects materials, products, or equipment to detect defects.

● Plans and develops new products and production processes to improve efficiency.

● Plans and establishes work schedules, assignments, processes to meet department goals. Recommends or implements measures to motivate employees and to improve methods, equipment performance, quality, or efficiency.

● Clean and disinfect rooms on scheduled halls.

● Room changes for scheduled room changes.

● Clean halls and common areas.

● Remove garbage from assigned halls.

● Help in laundry when assigned.

● Daily cleaning and sanitation of the entire facility (restrooms, lunchroom, front office, plant floor.

● Emergency cleaning assistance as necessary.

● Track the use of all custodial supplies and submitting as to Purchasing as needed for supply replenishment.

● Coordinate trash pick-ups with offices.

● Ensure any potentially new custodial chemicals have been approved by the Quality Manager prior to ordering.

● Other duties as assigned to support plant operation.

● Pick up and remove medical waste and soiled laundry; transport to appropriate locations.

● Make beds of discharge rooms and disinfect rooms according to stringent medical standards.

● Provided friendly customer service, directing throughout the store, addressing cleaning issues on-the-spot. Cleaning Lead Allied Plastics / Twin Lakes, WI 10/2017-1/2019 CleanerMenards / Antioch, IL 5/2016-6/2017

Owner Brenda Lee Cleaning, Inc. / Salem, WI 8/2005 – 12/2015 EDUCATION

High School Diploma – Tremper High School, Kenosha, WI

● Lead and mentored 3 employees to clean in a factory setting.

● Consistently managed and maintained all cleaning supplies for the company location.

● Cleaned 14 offices daily, including dusting, removing garbage, vacuuming, and cleaning office glass fronts.

● Cleaned, sanitized and stocked 7 bathrooms.

● Swept and washed all production floors on a sit-down scrubbing machine.

● Ensured proper cleanliness of the area around the office such as kitchens and parking lots.

● Properly used general cleaning chemicals and equipment on the production floor.

● Collected and disposed of trash and other refuse in proper receptacles on production floors and outside areas.

● Completed general cleaning of the store, stocked store merchandise, and set up for store events.

● Provided customer service to customers by answering questions and directing throughout the store. Managed workflow and schedules to ensure deadlines were met, priorities were recognized, and policies were being followed.

● Oversaw growth and direction of the company, including budgeting, sales, advertising, and service.

● Created customized plans to fit customers' budgets and needs.

● Provided training for and managed up to 7 staff.

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