Accounts Payable Customer Service

Dianna Holton

** ******** **.

Newnan, Ga. *****

E-Mail: ************@*****.***

Phone: 334-***-****

Summary of Qualifications:

Extensive background in Accounting, including reconciliation and audit functions

Proficient in a variety of software and accounting systems

Experience in conducting needs assessments and implementing process improvements

Customer Service experience in the Health Insurance and Construction fields

Above average analytical, and problem solving skills; ability to think independently

Work Experience:

June. 2018- March 2024 Aspinwall Chiropractic Clinic, Lagrange, Ga.

Insurance Billing Manager: Filed Chiropractic Medical Claims to Commercial Health Insurance Companies as well as Medicare. Resolved billing issues and maintained office reports. Insured compliance with Provider contracts. Performed bank reconciliation of the Clinic bank account to the accounts receivable accounts.

Sept 2016- Nov. 2017 Elite Foam, Newnan, Ga

Accounts Payable Specialist : Issued payments to vendors after verification of purchase orders and any other applicable documentation .Processed employee expense reimbursement upon receipt of employee vouchers. Entered journal entries and performed bank reconciliation.

Aug 2015 – Aug. 2016 Greenway Healthcare, Carrolton, Ga

Claims Analyst: Managed claims processing for medical practices, resolved issues regarding payments, benefits, and coordination of benefits in order to receive reimbursement for medical services.

Nov. 2014 – Apr. 2015 Chattahoochee Gutter Co, Salem, AL

Administrative Assistant: Processed invoices, payroll, accounts receivable accounts payable and completed other administrative functions using Microsoft Office, Microsoft Excel and QuickBooks. Designed and implemented Excel-based Automated Invoicing System using Quickbooks .

Feb. 2010 – Sept. 2012 Remitco (First Data), Columbus, GA

Exceptions Associate: Processed payments and correspondence using automated mail systems and scanning equipment in accordance with contracted client specifications

Mar. 2001 - May 2009 Blue Cross Blue Shield, Columbus, GA

Medicare Provider Auditor II (2003 - 2009): Responsible for handling Medicare desk reviews of the Hospital and Skilled Nursing facility Medicare cost reports, pre-audit, and post-audit work Interpreted Federal laws pertaining to Medicare reimbursement. Applied those laws in the audit of providers of Medicare services for the State of Georgia while under contract with the Center of Medicare Services

Customer Service Representative (2001 - 2003): Handled incoming calls from customers regarding various health insurance concerns, resolved customer problems and explained Blue Cross and Blue Shield policy and procedure, benefits; medical insurance claim payment; coordination of benefits between multiple insurance plans, COBRA and HIPAA laws

Jan. 2000 – Sept. 2000 Greenpoint Mortgage, Columbus, GA

Staff Accountant: Performed reconciliation of the Mortgage Corp and Bank's general ledger accounts in order to properly reflect the financial position of both entities. Performed daily cash balancing for the Investor Reporting department Prepared daily wire transfers of funds requests

Jan. 1999 – Jan. 2000 Total System Services, Columbus, GA

Business Analyst: Implemented testing of software for Y2K, GUI Mapping, acted as a client’s needs. Used TS1 and TS2 to create software tailored to specific client needs.

Oct. 1991 – Nov. 1998 AT&T (Citibank) Universal Card Services, Columbus, GA

Accounting and Analysis Associate: Reconciled financial systems suspense accounts and general ledger rejected items related to customer payments and unallocated funds.Held sole responsibility for maintaining and reconciling all restitution payments averaging $35,000 weekly over a period of three years.Performed payment research for Pass 1 and Pass2 payment issues including encoding errors and misapplied payments.

Military Service (Mar. 1982 – Jun. 1985): United States Army

Calibration Specialist: Responsible for calibration, maintenance, and repair of signal support equipment, to include multimeters, signal frequency generators, oscilloscopes and frequency counters.

Software Knowledge:

Audit Command Language

Microsoft Office (incl. PowerPoint, Excel, Word, Outlook, and Access)

Health Financial Systems / Q-Care / STARs

QuickBooks

Education:

Troy State University Phenix City, AL

1994 -- Bachelor of Science, Business Admin. (Major: Accounting)

Columbus State University Columbus, GA

1999 - Certificate, Data Processing (ICAPP Program)

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