Service Representative Customer
Resume:
Gregory C. Kozakiewicz Sr.
**** *. ******* **. *******, Nebraska 68528 402-***-****
***********@*****.***
PERSONAL VISION STATEMENT
A highly motivated and ambitious professional who can effectively manage People and Processes. Greg can make a real contribution
to the growth of the business and is an expert at giving clear direction and feedback to staff to improve their performances. He has a
fair and consistent approach to managing staff and possesses extensive experience. He enjoys working for an organization whose mission is to
assist customers with fulfilling their life that’s rich in happiness, joy, prosperity, and financial security.
ACADEMIC QUALIFICATIONS
LOMA – FLMI Level 1 Designation – July 2017
ACS Designation – October 2017
ALMI Designation – November 2017
Alta Business and Professional School – Phoenix, Arizona - Certificate in Business Management – May 1990
United States Naval School of Health Sciences – San Diego California – Naval Corpsman - June 1980 to August 1981
WORK EXPERIENCE
Planet Fitness - Show Low, Arizona
Member Service Representative
December 2023 - March 2024
Responsibilities:
Resonsible for assisting members with any questions regarding membership upgrades, downgrades, freezing and cancelation. Helping members and their guest with the proper use of exercise equipment.
Assisting prospective members with questions about becoming a member, by going over the different plan options; rate sheets and general questions.
Maintaing the high quality of cleanliness of the facility and equipment.
Make sure all guest that walk through the doors are properly greeted promptly using the 10 5 technique.
United Parcel Service (UPS). - Show Low, Arizona
Seasonal Support Driver
November 2023- January 2024
Responsibilities:
*Load and sort packages for delivery to assigned routes
* Interact professionally with customers I came in contact with
* Responsible for 100% accuracy of addresses packages were delivered to
* Communicate with dispatch or supervisor for any discrepancies with addresses so they could contact the customer
Ameritas Life Insurance Corp. - Lincoln, Nebraska
Supervisor – Group Customer Connections – February 2021 – November 2023
Provider Benefit Specialist – Group Customer Connections - February 2016 – February 2021
Responsibilities:
* Responsible for a Team of 9 associates
* Supervise, Train, and help build the Associates to reach their full potential within the department
* Provides prompt, courteous & excellent customer service to all external and internal customers
* Communicate with Providers and insured members for correct verification of insured eligibility, plan provisions, claim status or other
pertinent information
* Communicate effectively with dental, vision and hearing professionals and insured members
* Follow up on claim reconsiderations and review of processed claims
* Review and process claims to support departmental responsiveness and accuracy standards
* Proficient in using the claims image systems and various sub-systems
* Assist with answering Help Desk calls from internal employees
* Staying abreast of HIPPA regulations
Ameritas Life Insurance Corp. - Lincoln, Nebraska
Sales Support Specialist I – Business Development – August 2015 – January 15, 2016 (Temporary Position through Kelly Services)
Responsibilities:
* Provides prompt, courteous & excellent customer service to all external and internal customers
* Responsible for building & maintaining smooth cooperative working relationships with Sales Reps, Peers, Benefit Specialists and Superiors
* Responsible for submission of all new cases by completing field underwriting and correct paperwork
* Writing and maintaining profitable fully insured contracts to maximize financial and sales objectives by applying sound underwriting
techniques, ability to analyze in force plan design, correctly account for the geographic and demographic factors accurately and consider
actuarial and case specific statistics. Work with RFP Processes
* Process and analyze paperwork to assure it is filled out correctly
* Follow Company policies as well as recognizing and complying state and federal statutes
* Design appropriate plan designs to meet customer needs by working with Underwriting, Actuarial, Administration and Sales Representatives
Alnaca, Inc. dba McDonalds- Lincoln, Nebraska
Assistant General Manager – November 2012 – August 2016
Responsibilities:
* Responsible for the superior guest experience; receive and resolve all levels of customer complaints and compliments in a timely manner
* Develop, implement, and analyze the staffing, training, scheduling, reward/recognition programs
* Hiring Manager – Guest Services Department Manager
* Supervise, delegate, and oversee the day to day operations of the associates
* Responsible for safe, cash counts, deposits, change request, deliveries, truck orders and invoices
* Maintain Open Communication with staff regarding enterprise initiative and changes
* Apply policy provisions and knowledge of company philosophy to ensure compliance with Corporate standards
* Monitor daily operations and provide direction in order to meet Corporate service goals
KEY SKILLS AND COMPETENCIES
* Proven ability to manage through others; Strong decision making and problem-solving skills
* Able to motivate and lead others in a working team environment
* Superior interpersonal verbal and written communication skills
* An ability to build rapport and trust quickly with work colleagues
* Able to prioritize tasks and workloads in order of importance; ability to work in high-stress, high-volume periods with flexibility and
initiative
* Track record of delivering results with deadlines.
* Microsoft Word and Access Database, Publisher and Power Point, Excel spreadsheets and Lotus Notes trained
* Completed Dunn and Bradstreet Collections Training; Completed Stellar Service Training
* Completed 230 Development Training classes within the Organization
REFERENCES – Available upon request.
Contact this candidate