Customer Service Representative
Resume:
Demetrius M. Hall II SHRM-CP
https://lnkd.in/g-rHP2_9
*********.********@*****.***
Chicago, IL
PROFESSIONAL SUMMARY
Dedicated, enthusiastic, and results-focused professional with a career history of proven expertise in Customer Service, Full Cycle Recruitment, Project Coordination and Teaching. My main goal is to ensure the effective and efficient systems utilization that is necessary for improving productivity, reducing costs, and achieving overall company goals, while utilizing strategic thinking, innovative problem solving, and team leadership to deliver exceptional results.
EDUCATION
Master of Education University of Phoenix 2019
Bachelor of Arts in English Northern Illinois University 2014 Dekalb, IL
PROFESSIONAL EXPERIENCE
Methodist Hospitals Feb 2023 –
Talent Recruiter – Healthcare
Executes the Recruitment Process, including job postings, job interviewing, and phone interviewing.
Maintain regular communication with all Candidates and Managers, to ensure consistency and a positive experience.
Keep track of Internal and External Candidates using multiple sources
Uses retention and performance data and staff feedback to improve Recruitment and Selection process.
Assesses experience and calculates salary offers for qualified candidates within established Compensation guidelines.
Assisting with Onboarding, Background Checks and I9
La Rabida Children’s Hospital May 2022 – Jan 2023
Talent Acquisition Professional - Healthcare
Sourcing Potential Candidates through Applicant Tracking System
Recruiting Health Professionals
Interviewing Prospective Employees
Partner with Hiring Managers to define short- and long-term staffing needs
Scheduling Appointments via Zoom
Recruit, Screen, Evaluate and Match qualified Candidates to the specific job order requirements to ensure retention.
Managed referrals from Internal employees
Full Life Cycle Recruiting Process for Clinical and non-Clinical opportunities.
Background Checks, I9 Forms
Managed and Posting of Requisitions
Amazon February 2022 – July 2022
Talent Acquisition Specialist – Human Resources (Contract)
•Handled incoming employee calls due COVID
•Ensured Payroll was processed properly
•Navigated standard operating procedures to ensure accuracy
•Navigated Kronos, Panorama, DALI, CEM
•Reviewed documentation to reduce fraud
•Reviewed VTO, PTO, UPT hours and Timecards
Adecco June 2021 – February 2022
Talen Acquisition Specialist (Contract)
•Actively source candidates for hiring managers
•Utilized outbound calling to engage potential employees
•Coordinated onboarding/off boarding
•Orchestrated interviews with potential candidates
•Attended off-site recruitment events
Briljent August 2020-June 2021 Customer Service Representative (Contract)
•Professionally helped claimants to file Unemployment Claims
•Quickly and Effectively updated profiles
•Skillfully sent out Emails and Escalations
United Airlines (Contract) June 2019- Sep 2019
Customer Service Representative
•Handled a high volume of calls supporting Flight Attendants
•Resolved conflicts with grace and ease
•Educated Flight Attendants on scheduling procedures
•Applied my knowledge in Cisco Finesse/eGain
GiveSmart June 2018- June 2019
Customer Service Representative
•Assist with fundraising and auctions for multiple organizations
•Provided phone support for several organizations
•Performed Data Entry duties
Jakobi Trucking Company Jan 2015 -Dec 2018
Recruiting Coordinator
•Worked closely with candidates, external recruiters, headhunters and other human resources professionals in support of immediate hiring needs.
•Utilized previously attained project management skills to govern the flow of candidates thorough the recruitment process which includes:
oScheduling interviews
oManaging interview calendars for the hiring staff as well as the regional recruiters. Software includes: iCims, Microsoft Outlook, Google Calendars, and
WebEx
•Weekly interview volume ranging from 60-80 candidates scheduled weekly. Successfully completes a turnaround time of 48 hours from receipt date from recruiters to scheduled
Other Experiences (Contract)
Customer Service Representative
Mielle Organics Oct 2023 – Feb 2024
VOLUNTEER WORK
•Big Brother Mentor Greater Mount Caramel Jan 2007- Present
TECHNICAL SKILLS
Applicant Tracking Expertise
Kronos, ADP, Paycom
Client Relations Management
Microsoft Office Suite, Project, Visio
Recruitment Metrics
Sourcing Strategy Development
Staffing Training & Development
Job Description Development
Contact this candidate