Customer Service Office Manager

Kelly M. Endres

**B Clamsteam Road, Clifton Park, NY 12065 518-***-**** ***************@***.***

Profile

I am a friendly and engaging team player and leader able to inspire staff to perform their best. I am detail oriented and experienced in managerial work. I am a great multi-tasker who excels at staff training, regularly exceeds goals, and have a track record of inspiring great customer service and customer satisfaction. With these qualities, I would be a great asset to your team.

Experience

UNIVERSAL BANKER BERKSHIRE BANK JANUARY 2023 – CURRENT

·Assist clients in opening accounts (checking, savings, CDs, Money Markets, business accounts, etc.) and performing personal and business account transactions including, but not limited to, deposits, withdrawals, loan payments, internal and external wires, processing both personal and business loan requests, etc.

·Search for new business by visiting local business to see how our service can suit their needs and maintain current client relations by checking in with clients on a regular basis and creating a welcoming and friendly environment.

·Balance personal drawer as well as branch ledger to ensure all transactions are properly accounted for.

·Detect fraudulent transactions and take the necessary steps to ensure action is taken to prevent further fraudulent transactions from occurring.

SALES LEAD LOFT FEBRUARY 2020 – JANUARY 2023

·Manager on Duty responsibilities, including but not limited to; executing all opening and closing procedures, making decisions on coverage to ensure optimal performance and productivity, set standards for excellence, coach and train associates on various behaviors, performance, and business metrics, and ensuring the store experience is consistent and delightful for all clients.

·Co-Manager responsibilities, including but not limited to; directing store activities to ensure achievement of store goals and sales objectives, assist with the development of our team through coaching, motivation, and engagement with staff, and ensuring the store maintains an overall appearance of cleanliness, organization, and presentation of merchandise.

AESTHETICIAN & OFFICE MANAGER SKIN CARE COUTURE AUGUST 2017 – OCTOBER 2019

·Managed the schedules of various skin care professionals by maintaining appointment times, answering client calls, and returning emails in a prompt manner.

·Entering client profile information into a database and ensuring all records are up to date.

·Daily business operations including but not limited to; copying, filing, accounts receivable, accounts payable, inventory, and sales receipts.

·Maintained the office appearance while providing a relaxing and enjoyable environment for clients.

AESTHETICIAN & OFFICE MANAGER ADVANCED LASER MEDSPA FEBRUARY 2015 – JUNE 2017

·Conducted private client consultations to determine which skin care treatment would meet the needs and desires of the client.

·Managed the schedules of the doctor, along with other aestheticians, to ensure adequate coverage and client satisfaction.

·Made decisions on which skin care products to implement into the office and recommend to various clients.

Skills & Abilities

·Communication

·Planning & Organization

·Goal oriented & results driven

·QuickBooks Online & Desktop

·Team player

·Keen sense of detail

·Time management

·Microsoft Office Suite

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