Medical Office Front Desk

Ebony F Benson

* C: 202-***-**** * ***************@*****.***

EDUCATION

Technical Learning Centers, Washington, DC January 2012 – August 2012 Medical Office Administration Program, Graduated with 4.0 GPA

Course work includes: Medical Office Procedures

Computerized Medical Office Procedures

Electronic Health Records

Anatomy and Medical Terminology

Microsoft Word and Excell

Electronic Medical Records

Keyboarding and Windows

Medical Billing and Insurance

Experience

Concentra Urgent Care, Capitol Heights, Maryland January 2018 - Present Lead Patient Service Specialist

● Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

● Delegating day to day duties to my front off staff

•Greet and welcome guests

•Answer questions and address complaints

•Answer all incoming calls and redirect them and take messages

•Receive letters, packages etc. and distribute them

•Prepare outgoing mail by drafting correspondence, securing parcels etc.

•Check, sort and forward emails

•Monitor office supplies and place orders when necessary

•Keep updated records and files

•Monitor office expenses and costs

•Take on other duties as assigned (travel arrangements, schedules etc.) Berry's Children Dental March 2017 - July 2017

● Answer telephone calls from clients and speak with them when they visit the clinic in person

● Provide answers to clients’ questions regarding activities in the clinic and direct them to relevant persons for more clarifications

● Get appointments for clients from doctors and inform both parties about cancelled appointments

● Register new patients in line with acceptable standards of the clinic ● Guide patients in filling medical forms at the clinic to avoid errors and inaccurate information

● Explain clinical procedures to patients in order to clear whatever doubts they might have had

● Inform patients of the various dental services offered by the clinic ● Ensure that patients stick to scheduled appointments to avoid clash between patients

● Keep patients’ records from unauthorized persons to ensure their privacy and guaranty their safety

● Keep financial records of patients’ billings

● Confirm appointments and recalls in line with office protocols Smile Center Dental, Washington, DC August 2012 - May 2016 Dental Office Receptionist/Assistant Manager

Answered telephones calls from patients as well as potential patients Greeted arriving patients

Made appointments

Opened and closed the dental office

Managed office in the absence of office manager

Responsible for in of the day report on all procedures performed Dealt with irate patients and staff

Answered patient questions regarding insurance and ect Motel 6, CampSrings, MD May 2008 – February2009 Guest Services Representative/Night Auditor

Answered telephone calls from guest seeking to make or cancel hotel reservations

Greeted arriving guest, assigned rooms, issued keys and ascertained guest payment and billing information

Answered guest request for assisted and coordinated with housekeeping, bell service staff and management to fulfill guest request

Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guest may order or use during their stay

Rainbow Apparel, Forestville, MD October 2007- March 2008 Sales Representative

Helped customers with purchases

Assisted with organizing and replenishing inventory

Explained a product's features, demonstrated its use, or showed various models and colors of companies merchandise

Greeted customer as they entered the store

SKILLS & CERTIFICATIONS

Proficient in Widows, Internet Explorer, Microsoft Office (Word Excel and PowerPoint), Practice Partner and MediSoft, Allscripts Practice management, Occusource, Pearl, and Digital Board.

Certified in Customer Service via Telephone Doctor (April 2012)

Certified in Financial Literacy via Ever Online (May2012)

Proficient in OccuSource, All Scripts, Centrix, Centricity REFERENCES

Nikki Dixon 301-***-****

Kay Conway 443-***-****

Revondia Bronner 202-***-****

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