Administrative Assistant Customer Service
Resume:
Kelsey Cobb
Odenville, AL *****
************@*****.***
I am a 29-year-old female from Oxford, MS born and raised. I have worked in different types of industries giving me various experiences and skills needed to do my job effectively and efficiently. I pride myself on being adaptive and eager to learn in any type of work environment. Authorized to work in the US for any employer
Work Experience
Office Assistant
Southern Stone, Inc. - Pelham, AL
March 2024 to April 2024
• I handled inventory, calculated square footage, read measurements/dimensions, maintained files and records so they remained updated and easily accessible. I presented, promoted and sold products/ services, established, developed and maintained positive business and customer relationships, supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. I also performed other office duties as assigned. Administrative Assistant
Mills Utility Construction of Mississippi, Inc. - Oxford, MS October 2022 to January 2024
Efficiently manage day-to-day administrative tasks for busy construction company, ensuring smooth operations within the office. Maintain an effective filing system for all receipts received from crew members for both electronic and hard-copy documents, ensuring quick retrieval and secure storage. Facilitate communication between internal departments, project teams, and external stakeholders. Handle onboarding of new employees including scheduling of drug screening, entering data into system, and assignment of vehicles and company credit cards. Aid in travel accommodations for crew members, including hotel bookings and transportation, ensuring travel logistics are well-planned and executed seamlessly. Manage phone calls, emails, and other correspondence, ensuring prompt and professional responses. Coordinate and manage calendars, including scheduling of meetings, appointments, and project deadlines. Act as a point of contact for clients, addressing inquiries and providing exceptional customer service. Support financial operations by processing invoices, expense reports, and maintaining accurate financial records. Assist in budget tracking and expense management. Run office errands as needed.
Operations Specialist/Administrative Assistant
DMT Trucking, LLC - Starke, FL
April 2021 to October 2022
Handled all day-to-day administrative tasks, along with recruiting and onboarding for large trucking company. Duties included calling drivers with the round-robin technique to recruit them for professional truck driving; communicating with drivers regarding loads; ordering permits for over-dimensional freight for tractor/trailers; management of all travel accommodations for drivers, including hotels, rental cars, U-Hauls, and Uber and Lyft transportation; maintenance of Excel spreadsheet of needed information; preparing welcome gifts for new drivers; and managing phone calls, emails, and other correspondence, ensuring prompt and professional responses. Acted as a point of contact for clients, addressing inquiries and providing exceptional customer service. Efficiently managed social media pages for the company including Instagram, Facebook, and LinkedIn. Server
Mesquite Chop House - Oxford, MS
October 2019 to March 2021
Provided excellent customer service by greeting customers and tending to their needs in a fine-dining atmosphere.
Administrative Assistant/Inspector
Vanleigh RV - Burnsville, MS
March 2018 to October 2018
Handled administrative tasks and inspections for luxury RV company. Managed phone calls, emails, and other correspondence, ensuring prompt and professional responses. Maintained effective filing system. Acted as prime inspector of fifth-wheel motorhomes, which included floor to ceiling inspections of everything from mechanical to interior. Brainstormed with management team on ways to improve work routines for efficiency.
Sales Associate/Receptionist
Natchez Trace Harley-Davidson - Tuscumbia, AL
January 2016 to December 2017
Managed the store’s Ebay website and processed orders. Handled inventory. Provided retail sales assistance. Maintained files and coordination of paperwork. Education
Northwest Shoals Community College - Muscle Shoals, AL Present
Business Administration
Northwest Mississippi Community College - Oxford, MS Skills
• Excellent Administrative Assistance
• Social Media Marketing
• Canvas
• Powerpoint
• Excel
• Customer Service
• Microsoft Word
• Driver Management
• HIPAA
• Communication skills
• Clerical experience
• Organizational skills
• Time management
• Microsoft Powerpoint
• Office experience
• Microsoft Outlook
• Medical office experience
• Typing
• Hospitality
• Sales
• Anatomy knowledge
• Customer service
• Microsoft Office
• Computer skills
• Microsoft Word
• Data entry
• Computer literacy
• Word processing
• Multi-line phone systems
• Filing
• Microsoft Access
Certifications and Licenses
Driver's License
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