Customer Service Business Analyst

EXPERIENCE

HIGH PROFILE, INC “ATMOS ENERGY CORPORATION”,

DALLAS TX

February 2020 – Present

Business Analyst - Geographic Information System

• Maintain and update system facility records maps sketches and working designs in a GIS and/or Computer Aided Design (CAD) software.

• Updates existing maps and computerized drawings and databases to reflect additions removals and other changes to land bases and company owned pipeline facilities.

• Utilizes modeling and scripting tools to automate repetitive tasks and streamline workflows.

• Evaluate and complete requests for new applications, program developments and modifications to existing GIS programs. CLINICAL PATHOLOGY LABORATORIES, ADDISON TX

June 2019 – February 2020

Courier Driver & Customer Service

• Assisted Nurses, Doctors and maintained on-time deliveries of medical records, specimen items and deliver them to the Clinical Pathology Laboratory for testing.

• Entered data into the company phone app and onto the forms we provided.

• Responsible for order pickups in Plano, Allen, McKinney, Melissa and Anna metropolis.

• Played a key role in accurate, timely act on pickups and delivered satisfaction rates.

• Provided excellent customer service to all medical facilities. DYNAMEX/T-FORCE, DALLAS TX

February 2015 – April 2019

Courier Driver & Customer Service

• Assisted Nurses, Doctors and maintained on time deliveries of medical records, laboratory items, to various hospitals in the Dallas metropolis.

• Scanned the bar code of the products on pick and deliveries and close out the product job for each hospital and medical facilities.

• Responsible for order pickups and deliveries for Baylor Hospital’s in Dallas, Grapevine, and Irving

• Playing a key role in accurate timely act on pickups and deliveries, as well as delivery and satisfaction rates.

• Provided excellent customer services to all medical facilities. MACY’S DEPARTMENT STORE, PLANO TX

December 2008 – January 2015

Sales Technical System Support

• Sales Registers reporting - worked on uploading daily sales data to Macy’s software system and obtaining accurate sales dollar s data for corporate office. Reviewed and analyzed trends year over year from sales growth perspective.

• Uploaded products on Macy’s software system for inventory.

• Sales Associate in Men/Women Fragrances and cosmetics, assist the customers on finding their needs.

• Assisted visual designer manager designing the entire store during holidays. BENJAMIN BOLDEN

CELL: 972-***-****

EMAIL: ********@*****.***

OBJECTIVE

Highly motivated and ambitious

professional equipped with a

diverse range of skills,

exemplifying a perfect

combination of vigor, passion, and

exceptional problem-solving

abilities. I have well-developed

communication skills and would be

a great asset to your corporate

team.

SKILLS & ABILITIES

Microsoft Word, Excel,

PowerPoint, Incident Management

System (AIMS), ARCGIS, CAD

SYSTEM

BENJAMIN BOLDEN

ATMOS ENERGY CORPORATION, DALLAS TX

May 2012-June 2012

BUSINESS ANALYST

• Researched and prepared statistical reports using data from the Atmos Energy Safety and Risk computer system.

• Consolidated information into cohesive and understandable correspondence or other written forms for Business end users to use for daily transactions by divisions.

• Performed duties working from several excel spreadsheets, keyed the data into the Atmos Energy Incident Management System.

QNET, INC., DALLAS TX

July 2007 – August 2007

Computer Installation Technician

• Installed computer systems for the new updated Mobile Data Terminal

(MDT) into old Motorola “Computer Chip Installation” inside Dallas Police Cars, trucks, and vans.

• Maintained daily, weekly, or monthly data records to document computer chip transactions.

• Collaborated with the team.

• Evaluated installation procedures.

THE UNIVERSITY OF TEXAS AT DALLAS

June 2005 – August 2005

Computer Engineering/Science Internship Program

• Assisted computer engineer and designer with every address in Dallas metroplex.

• Facilitated Inventory

EDS, DALLAS TX

June 2004 – August 2004

Internship, Technical Remote Support

• Responsible for hardware and software deck top and PC support.

• Responsible for creating and working on Microsoft Excel spread sheets information.

• Attended regular meetings.

EDUCATION

COLORADO STATE UNIVERSITY GLOBAL, 2020

CERTIFICATE – CYBER SECURITY

UNIVERSITY OF CENTRAL ARKANSAS, 2012

B.A. – THEATRE, MINOR IN SOCIOLOGY

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