Service Representative Customer

PHYLLIS

MCKENDELL

PROFESSIONAL SUMMARY

+ Assertive uncovers and addresses customer concerns and fields high-volume inquiries with

‘excellent resolution recard, Maintaine detailed, accurate documentation and consistent

‘achievement of established performance goals

*Hardwatking with strong history of meeting and exceeding customer expectations Sales and

service expert with recard of achiewng performance targets while maintaining high-quality

standards. Expertlevel knowledge of industry service protocols and best practices,

+ Motivated leverages diplomatic communication and levelheaded approach to resale issues.

Maintains meticulous records in company software and drafts reper detailing performance.

Dedicated to fostering customer loyalty and quiding prompt resolutions

+Friendly Customer Service Representative ready to resolve any problem, Troubleshoots technical

issues and educates an logistics and policies, cllowing for customer satisfaction without

unnecessary escalation of support call

EXPERIENCE

HAR Block Pinchurst/Corthage/Aberdeen, North Carolina,

January 2024 - April 2024

Customer Service Representative

«Informed customers af pramations and special affers to increase sales.

+ Enhanced customer satisfaction with fast, knowledgeable service

+ Handled customer inquiries, payments and service requests

+ Answered inbound calls to handle various concecas, set appointments and close sales

+ Bult trusting relationship with customers to better understand needs

Navigated multiple computer systems and utilzed search tools to find information.

Travel Resorts of America Southern Pines, North Carolina

March 2019 - October 2022

Telemarketer

+ Leveraged persuasion techniques, praduct knowledge and pre-written scripts to overcome

objections.

« Determined timing and motwvation and redirected concems to manage and nurture

prospect relationships.

+ Maintained detailed records of interactions to faciltate future follow-up

1+ Kept detailed records of all daily call activities, including successes, challenges, and areas

needing improvement

+ Gauged prospect interests and needs ta set appointments to address need

+ Followed clearly defined conversion management best practices to meet targets.

+ Stayed current an new products ar services affered by company in order to effectively pitch

them during sales cals

+ Contacted potential customers by telephone to sell products, services, or schedule

appointments

"EDUCATION

GED

Sandhills Community College, Pinehurst, North Carolina

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