Customer Service Call Center
Resume:
Donna M. Shove
Priest River, Id. 83856
Email- *******@*****.***
Objective: Seeking full-time, long-term employment with benefits.
Attributes: I am hardworking, self-motivated, and a dependable employee. Having held Management or Supervisory Positions for almost all past employers I communicate well with others, follow instructions, and delegate. I get along well with the public, co-workers & management. I have strong work ethic and work with little or no supervision. I would be an asset to your company.
Employment History:
January 2022 -Present
LiveOps Nation: Independent Call Center Agent. Working as an Independent Contractor to provide customer service support for their clients in a work-from-home Ambassador Resource Specialist in a patient engagement position with a 500+ patient caseload providing services for AbbVie Pharmaceuticals currently, managing my schedule, following FDA Regulations and maintaining patient contacts according to client requirement and encouraging patients to adhere to prescribed treatment plan and assist patients with resolving issues with getting, taking and affording their medication.
In 2022 and 2023 I worked as an Independent Contractor through LiveOps as an Independent Call Center Agent for TurboTax, Nordstrom, and Nordstrom Rack as a work-from-home customer service representative. Taking calls to help customers troubleshoot issues with product functionality, inputting information, filing returns, or any other general or technical problems they may need help with. Researching to find the correct procedures to solve problems. Documented call information and resolution, implemented call transfers, and processed payments and refunds within the required system.
April 2021 - September 2022
Vacation Rental Authorities: Independent Housekeeping Contractor. Working as an Independent Contractor to manage the cleaning and setting up of vacation rental houses, as guests check out. I currently contract to care for 16 regular units and have completed the same on multiple other units when requested. During peak season I now subcontract work to approximately 15 individuals and keep them with steady job offers all summer. Almost more than they can handle.
February 2014 - 2023
American Maid Matters: Owner and operator. My company currently employs 13 Independent Contractors that provide professional cleaning services. My duties include but are not limited to; Obtaining new clients, scheduling and dispatching, advertising, training, hiring and firing, financials, and all other duties for which a small business owner is responsible.
April 2016 - November 2022
Vacasa Vacation Rentals- Independent Housekeeping Contractor. Working as an Independent Contractor to manage the cleaning and setting up of vacation rental houses, as guests check out. I currently contract to care for 16 regular units and have completed the same on multiple other units when requested. During peak season I now subcontract work to approximately 15 individuals and keep them with steady job offers all summer. Almost more than they can handle. I also worked from November 2018 - September 2019 as Senior Housekeeper. My duties included cleaning units in a timely and efficient manner, repairing minor damages, fixing broken appliances, covering for LOM vacations, speaking with guests and providing customer service, handling complaints, and inspecting units.
July 2013- December 2013
Cutco/Vector Marketing: I am an Independent Sales Representative outside sales for CUTCO knives. I was selling part-time for extra income.
July 1, 2008- July 4, 2013
Sandpoint Marine & Motorsports Ponderay, Id 83856 208-***-****
Service and Rental Manager
Duties: Customer Service, Computer, Cashiering, Adding Machines, Management/Supervisor, Service writing, Repair Customer & Technician Scheduling, Preparing Service Repair Estimates, Processing Warranty Claims, Supervising and Training, Efficiency tracking, Stocking Parts, Resetting Store Inventory/set. Major Unit Sales, Contract & Sales document preparation/completion, Daily Shift Reports, Bank Deposits, Bookkeeping Assistance, and some Quick Book entries. Implementation and Setup of Rental Software Program, Implementing All New Policies & Procedures for the Rental Department, Hiring/Training of All Rental Department Staff, Taking Reservations & Scheduling Rental Units, Creating & Editing All Rental Contracts, Advertising Flyers and Brochures, and Marketing.
April 2002 - July 2008
North Idaho RV & Motorsports Sagle, Id 83860 208-***-****
Parts, Rental & Service Manager, Major Unit Sales
Duties: Customer Service, Computer, Cashiering, Adding Machines, Management/Supervisor, Parts Ordering, Stocking Parts, Resetting Store Inventory/set. Inventory Control, Stocking Parts, Resetting Store, RV & Snowmobile Rental Reservations, Contract preparation/completion, Delivery & Set up Coordinator, Service writing, Repair Customer & Employee Scheduling, Preparing Service Repair Estimates, Processing Warranty Claims, Supervising and Training, Hiring/Firing, Control Labor Cost and Efficiency tracking, Inventory Control. Major Unit Sales, Contract & document preparation/completion, Brochure & Ad design, Bookkeeping Assistance, some Quick Book entries, Daily Shift Reports, and Bank Deposits.
December 2001-July 2002
Mirastar/Tesoro Ponderay, Id 83852 (Closed)
Assistant Manager
Duties: Customer Service, Computer, Cashiering, Adding Machines, Management/Supervisor, Supervising and Training, Efficiency tracking, Hiring/Firing, Scheduling, Control Labor Cost, Parts Ordering, Stocking Parts, Resetting Store Inventory/set. Inventory Control, Bookkeeping Assistance, some Quick Book entries, Daily Shift Reports, Bank Deposits, and Corporate Reporting.
June 1998- December 1999
Waterfront Texaco Sandpoint, Id 83864
Deli Manager/Cashier
Duties: Customer Service, Computer, Cashiering, Adding Machines, Management/Supervisor, Supervising and Training, Scheduling, Food Ordering, Stocking & Preparation, Opening Store, Daily Shift Reports, and Bank Deposits.
LiveOps Nation Independ. Contract. Call Center Agent 2+ years
American Maid Matters Owner/Operator 12 years
VRA Independent Contractor Cleaning 2 years
Vacasa Lead Hskeeper and Indep. Contractor 5 years
Harold’s IGA Baker & Cake Decorator 18 months
TKE Vacation Rentals Head Housekeeping Supervisor 2 years
Clean Sweeps Cleaning Service Co-Owner/Supervisor 3 years
Panhandler Pies Restaurant General Manager 6 years
JB’S Family Restaurant Manager 3 years
State of Idaho CNA-Caring for Handicapped Children 4 years
Oddfellows Plaza CNA-Caring for the Elderly 6 years
Summary of Skills & Experience: Remote Call Center Customer Service/Patient Engagement Agent, Customer Service, Computer, Cashiering, Adding Machines, Management/Supervisor, Service writing, Repair Customer & Technician Scheduling, Preparing Service Repair Estimates, Processing Warranty Claims, Supervising and Training, Efficiency tracking, Hiring/Firing, Control Labor Cost, Parts Ordering, Stocking Parts, Resetting Store Inventory/set. Inventory Control, RV & Motorsports Major Unit Sales, Contract & Sales document preparation/completion, RV, Boat and Snowmobile Rental Reservations, Contract preparation/completion, Delivery & Set up Coordinator, Brochure & Ad design, Bookkeeping Assistance, some Quick Book entries, Daily Shift Reports, Bank Deposits, Baking, Cake Decorating, Line Cook, Certified Nurse Aide, Taking care of elderly & Handicapped children, Residential, Commercial, Vacation & New Construction Cleaning.
Education: I obtained my associate degree in business and computer IT Technical Training from South University in June 2016 and my GED in January 2001.
Hobbies: Gardening, Riding ATVs & Harleys, Camping, Prospecting & Gold panning, Hunting Animal Sheds & Mushrooms.
Personal References: Jason Meyer Sandpoint, Id. 83864 208-***-**** Lefty’s LLC.Inc Friend
Vicki Largen Sandpoint, Id. 83864 208-***-**** Accountant Friend
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