Customer Service Representative
Resume:
WHITNEY
BEASLEY
***********@*****.***
Evansville, IN 47714
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
PROFESSIONAL SUMMARY
OneMain Financial - Debt Recovery Specialist
Evansville, IN • 06/2021 - 03/2024
The Pawprint Lodge - Key Holder
Evansville, IN • 05/2017 - 06/2021
WORK HISTORY
Verified compliance with relevant laws, regulations and best practices related to customer account management.
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Initiated repossession process or service disconnection upon failure of other collection methods.
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Trained new team members on scripts, company services, and collection strategies.
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• Achieved performance goals on consistent basis.
Entered client details and notes into system for interdepartmental access and review.
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Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
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• Collected on delinquent accounts to reduce overdue balances. Maintained high volume of calls and met demands of busy and productive group.
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Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
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Developed strong relationships with customers to foster timely payments and account resolution.
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Worked in call center environment handling manual and automatically dialed outbound calls.
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Submitted reports to senior management to aid in business decision- making and planning.
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Promoted business' development by building and maintaining relationships with new clients.
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Engaged with customers to build rapport and promote long-term loyalty for increased sales.
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• Trained newly hired sales team in upselling techniques. SKILLS
• Delinquent Account Notification
• Automated Account Review
• Financial Documentation
• Social Perception
• Payment Acceptance
• Negotiation and Resolution
• Pleasant Telephone Demeanor
• Skip Tracing
• Work Planning and Prioritization
• Decision-Making
• Paperwork Processing
• Word Processing
• Persuasive Negotiation
• Account Monitoring
• Updating Customer Accounts
• Legal knowledge
• Customer research
• Account Management
• Clear Communication
• Managing Delinquent Accounts
• Call center experience
• Goal-Oriented
• Fair Debt Collections Practices
Ivy Tech Community College of
Indiana
Indianapolis, IN • Expected in
05/2026
Associate Of Applied Science:
Psychology
I have finshed all the General
EDUCATION
classes needed for this degree. I
haven't finished all courses I plan on
returning to school to finish this
year in 2024 and should be finished
by 2026.
GED TESTING
Evansville, IN • 05/2012
GED: General Diploma
Eyemart Optical - Optical Assistant
Evansville, IN • 08/2012 - 05/2017
Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
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Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
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Mentored junior staff members, helping them develop their skills to advance within the company successfully.
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Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
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Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
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Adaptable and proficient in learning new concepts quickly and efficiently.
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Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
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Gained strong leadership skills by managing projects from start to finish.
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Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
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Educated patients and relations on ocular health and safety, promoting good eye care.
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Managed administrative duties with phone reception, appointment scheduling and payment processing.
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Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
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