Social Media Customer Experience

AP

AURIANNA PARKER

********.******@*****.*** 229-***-**** Albany, GA 31721

Dedicated fitness professional with 8 years of experience, seeking the position of Fitness & Promotions Manager to leverage a strong background in fitness management, marketing, and promotions to drive client engagement and business growth.

Fitness program development

Team leadership and management

Marketing and promotions

Client relationship management

Social media marketing

Bodybuilding Posing Coach

Personalized training plan

Event planning and coordinating

Competitions experience

Experience empowering others

Positive Customer Experience

N/A GA

Marketing Experience

12/2016 - Current

Executed marketing campaigns to promote fitness programs, resulting in a 20% increase in membership.

Utilized social media platforms and partnerships to enhance brand visibility and attract new clients.

Collaborated with cross-functional teams to develop and implement promotional strategies.

Collaborated in orchestrating community Fitness Events and Fairs. FitNation Gym Albany, GA

Elite Fitness Trainer

12/2016 - 02/2024

Assisted clients with selecting appropriate weight levels and equipment use.

Demonstrated proper form, technique, and posture for strength training exercises.

Educated clients on nutrition principles that support healthful eating habits.

Conducted assessments of muscle strength, flexibility, endurance, balance, coordination, body composition and other physical abilities. Provided nutritional advice and guidance on healthy lifestyle habits. Encouraged clients to stay motivated throughout their workouts. Inspected gym equipment regularly to ensure safety standards are met. Monitored client progress and adjusted program accordingly. Organized team-building activities designed to promote wellness among employees.

Developed individualized fitness plans tailored to the needs and goals of clients.

Provided feedback concerning the effectiveness of specific exercises or workout routines.

Communicated effectively with colleagues about client progress reports. Summary

Skills

Experience

Designed specialized programs for different age groups ranging from children to seniors.

Reviewed medical history forms completed by new members prior to beginning a fitness program.

Led group classes such as aerobics, yoga or Pilates for multiple participants at once.

Maintained records of client attendance, measurements, fitness assessments, and program modifications.

Participated in continuing education courses related to fitness instruction. Marine Corps Logistics Base Albany

Albany, GA

MCCS Outdoor Adventures

01/2014 - 09/2014

Assisted participants with scheduling and answered questions on what items to bring, departure times.

Collaborated with park rangers to ensure compliance with local regulations.

Instructed participants on proper use of camping equipment such as tents and stoves.

Developed and implemented outdoor activities for campers of all ages. Maintained inventory of camping supplies including backpacks, sleeping bags, and lanterns.

Marine Corps Logistics Base Albany

Albany, GA

MCCS Exchange

09/2013 - 01/2014

Greeted customers and identified their needs.

Answered phone calls from customers promptly and courteously. Kept work area neat, clean, and well-stocked at all times. Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Resolved customer inquiries in a timely manner.

Demonstrated active listening skills when responding to customer questions and complaints.

Provided information about products and services available to customers. Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Handled cash register operations accurately during peak times. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Addressed inquiries, resolved customer issues, and managed customer relations.

Performed additional duties as assigned by management team. Followed policies and procedures to meet or exceed established performance requirements.

Darton State College Albany, GA

Associate of Arts in Dance

05/2011

Kennesaw State University Kennesaw, GA

Some College (No Degree) in Dance

International Sports Science Association Carpinteria, CA Elite Trainer

Elite Trainer

Certified Personal Trainer

Strength and Conditioning Specialist

Education and Training

Bodybuilding Specialist

Nutrition

Fitness Coach

CPR and AED certified

Contact this candidate