Assistant Manager Customer Service
Resume:
Charles A. McCloud
*** *********** ***** *****, ******* 30141
229-***-**** ****************@*****.***
PROFESSIONAL EXPERIENCE
*/****-******* ********* ********, GA
Retail Store Assistant Manager https://walgreens.com
Annual Sales Volume: $1.8 million
Supervise, schedule, and train employees
Balance and calculate incoming cash flow
Count and prepare cash and checks for daily deposit
Ensure that payroll does not exceed store’s operating budget
Troubleshoot technical problems with registers and computers
Provide prompt, friendly, and professional customer service
(Reason for seeking: Relocating to the Atlanta, Ga metro area)
8/2006-4/2007 Walgreens Thomasville, GA
Retail Store Assistant Manager https://walgreens.com
Annual Sales Volume: $1.5 million-managed a staff of 5 employees
Supervised and trained employees
Balanced and calculated incoming cash flow
Ensured that payroll did not exceed store’s operating budget.
Counted and prepared cash and checks for daily deposit
Troubleshot technical problems with registers and computers
Provided prompt, friendly, and professional customer service
(Reason for leaving: Transferred to another Walgreens location)
6/2004-4/2010 Chick Fil A Thomasville, GA
Assistant Manager https://chickfila.com
Annual Sales Volume: $2 million-managed a staff of 20
Regulated day to day operations and ensured employees followed all safety guidelines
Performed administrative, labor management, and customer care duties
Maintained inventory levels, prepared payroll, initiated marketing strategies
Interviewed job applicants, created work schedules, and motivated associates
Ensured superior customer care and resolved customer issues
Greeted, interacted with, and personally served customers
(Reason for leaving: I was working for Walgreens and Chick Fil A at the same time but stayed with Walgreens because of the benefits and advancement opportunity)
EDUCATION
Strayer University Bachelor of Arts in Human Resources May 2011
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