Data Management Community Affairs

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Kathy Mitchell

Atlanta, Georgia *************@*****.*** +1-404-***-****

SUMMARY

Highly organized and detail-oriented professional seeking positions to utilize strong data management skills for contributing to the efficient operation of an organization. Proficient in using software and tools for data management. Solid understanding of data confidentiality and security protocols. Possesses a firm grasp of data confidentiality and security measures. Equipped with the capability to work autonomously and deliver results within stringent timeframes.

EXPERIENCE

Finance Clerk

Georgia Department of Public Health-Finance July 2023 - September 2023, Atlanta, GA

• Process WIC payment vouchers.

• Enter voucher information to the spreadsheet provided by the managerial staff.

• Fast 10-key data entries daily.

• Check for errors for reconciliation to correct information entered. Processed over 500 financial transactions per week with an attention to detail that resulted in a 99.98% accuracy rate, contributing heavily to the integrity of the financial reporting system.

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Rental Assistance Application Processor

Focus of Georgia Temporary Agency / Department of Community Affairs February 2021 - June 2023, Atlanta, GA

• Applications Processor, Department of Community Affairs

• Gathering information for the rental assistance application

• Evaluating hardship history for applications

• Collected data from clients such as their salaries, and employment status to fill in information for the assistance application.

• Researching and correcting mistakes in applications for clients

• Reviewing file documentation for missing or erroneous information

• Meeting assistance application deadlines

• Calculate income data for approval.

• Assisted the Underwriter and Program Supervisor with requests and tasks to complete and process applications.

• Additional Duties:

• Investigate and resolve banking information issues.

• Assisting other county agencies to prevent homelessness by researching data.

• ESG-CV / Homeless Prevention Division

• Department of Community Affairs Master Screener

• Research applicants' information for approval with the agency.

• Enter the requested information on the designated spreadsheet. Processed over 250 rental assistance applications per month with a 95% approval rate, providing critical support to applicants and ensuring compliance with housing program regulations and guidelines.

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Processed and reviewed over 500 rental assistance applications per month, utilizing meticulous attention to detail and knowledge of housing regulations to ensure compliance and timely disbursement of funds to qualified applicants.

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Patient Reimbursement Specialist

Change Healthcare Corporation July 2017 - March 2019, Norcross, GA

• Ensure payments and/or denials are made according to company practices and procedures. Apply policy and provider contract provisions to determine if the claim is payable, if additional information is needed, or if the claim should be denied.

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Claims processing that may be related to physician and hospital services, (COB) Coordination of Benefits (EOB) Explanations of Benefits special pricing, refunds and/or adjustments on resubmitted claims.

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• Research and determine the status of medical-related claims.

• Review charges, access the computer system, and use payment or denial codes within established department guidelines and standards.

• Clarify health insurance coverage for coordination of benefits to process claims.

• Maintain records, files, and documentation as appropriate. Streamlined the claims submission process for over 5,000 patients annually, enhancing the reimbursement cycle by 25% while maintaining compliance with healthcare regulations.

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Administration / Customer Service Coordinator-Radiology

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Kaiser Permanente September 1995 - April 2015, Lithonia, GA

• Provide assistance for members by scheduling appointments, and follow-ups.

• Processes co-payments and regulatory front-end forms accurately. Assists and educates members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable follows policy and procedures.

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Builds effective working relationships with staff and other departments within the organization; identifies and reports problems and inefficiencies in the existing system and recommends changes where appropriate to the supervisor or administration; participates in annual regional and department compliance training.

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Be informed/provide information: provides information to members/customers regarding outstanding balances; monitors the waiting area for members; documents quality issues and communicate to the supervisor; participates in internal inspections, being prepared to answer inspectors’ questions in a satisfactory manner; completes all mandatory training, policy/procedure review and competency requirements; keeps the work area neat and stocked with supplies.

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EDUCATION

Bachelors of Science in Journalism

University of Phoenix • Phoenix, AZ • October 2012 - September 2014 Associate in Arts

UNIVERSITY OF PHOENIX • Phoenix, AZ • February 2009 - September 2012 CERTIFICATIONS

Certified Notary Public

N/A • N/A

SKILLS

Filing

Certified Grant Writer

Computer skills

Insurance Verification

Clerical experience

Research

ICD Coding

Creating meeting agendas and conducting

Medical terminology

Time management

Medical Office Experience

Hospital experience

Microsoft Outlook

Epic

Project management

Customer service

Sales

ICD coding

Negotiation

Conflict management

IDX

Codes

Financial management

Microsoft Access

Filing

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