Patient Care Technician

Andy Zhao

***** ******* ******, ****, ** ***** **********@*****.*** 248-***-****

EDUCATION

Rensselaer Polytechnic Institute - Lally School of Management Troy, NY B.S. in Business and Management September 2019- December 2023

● Minor in Psychology

● GPA 3.7/4.0

● Dean’s List (2020, 2021, 2022, 2023)

WORK EXPERIENCE

Albany Medical Center Albany, NY

Patient Care Technician January 2023 - August 2023

● Delivered high standards of service during high-volume, fast-paced operations.

● Maintain detailed knowledge of strategies in order to maintain and improve patients' levels of health and happiness while under our care.

● Served as a communicator between patients and their healthcare professionals Kumon Learning Center Wixom, MI

Math and English Tutor January 2017 - May 2019

● Engaged in tutoring sessions with students to simplify complex concepts in algebra and geometry

● Collaborated with the Center Director to grade assessments and evaluate the academic progress of students to determine if they are ready to advance in the program

EXTRACURRICULAR ACTIVITIES

Rensselaer Polytechnic Institute Men’s Soccer Team Troy, NY Student-Athlete August 2019 - December 2023

Captain (2023)

● Represented Rensselaer Polytechnic’s Institute’s varsity soccer team in all competitions including advancing to the Elite 8 in the NCAA Tournament

● Assist coaches in hosting Identification Camps and clinics to provide recruits with opportunities to showcase their skills

● Awarded Academic All-District (2019, 2021, 2022, 2023) Pi Kappa Alpha Troy, NY

Head of Rush Committee (2021) August 2019 - May 2023 New Member Educator (2023)

● Coordinated and planned eight Covid-safe networking events to recruit potential new members

● Served as head representative for communication between fraternity and 20+ new members

● Facilitated opportunities to volunteer and contribute to the community (Pikes Presents) - Raised $5000 to spend on gifts for Troy Elementary

PROJECTS & RELEVANT COURSEWORK

Hakuna Matata Vitamins Troy, NY

Marketing Team Member March 2021 - May 2021

● Conducted a comprehensive industry and company analysis using Porter's Five Forces and SWOT in order to help Hakuna Matata Vitamins develop an action plan to maximize market competitiveness

● Cooperated with three team members to conceptualize and create a 60-second video advertisement and social media advertisements to promote brand awareness

Business Law and Ethics

● Studied contracts, criminal and property law, constitutional and administrative law, dispute resolution, business formation, and equal opportunity.

Data Management and Analytics

● Learned fundamentals of data management and analysis with applications in business and information systems by working with data through spreadsheet applications and relational databases. Marketing Principles

● Gained insight into concepts and practices of marketing and became familiar with terminology and techniques for properly framing and analyzing marketing problems

Operations Management

● Studied operation functions in services and manufacturing-oriented firms and learned about concepts, principles, and techniques used for decision-making in the operations function

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