Customer Service Medical Billing
Resume:
Jennifer Griffin
Home maker, Mom; CSR
Fort Pierce, FL 34982
***********************@***********.***
Passed certification exam for medical billing and coding specialist through Florida technical college in Lakeland Florida. I graduated May 3rd 2022 passed exam February 2022.
• In home state Massachusetts i am a certified alcohol and drug counselor before Covid.
• Currently CSR at PSL Ivox Solutions.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
iVox Solutions - Port Saint Lucie, FL
October 2022 to Present
Technical support for a cable, internet, phone provider. Inbound calls regarding customer accounts as well as making payments and or upgrading services all around till you troubleshooting home equipment. Customer service for well over 20+.
CAA
Aaron's - Fort Pierce, FL
May 2022 to October 2022
Customer account associate who reaches out to established customers either by phone and field visiting for payment and or repossession.
Barista/Cashier
Dunkin' - Fort Pierce, FL
November 2021 to February 2022
Assisting with a great start to every morning with a best tasting coffee, fresh pastry always ending with a smile. Occasionally made sandwiches tho mostly taking orders in drive thru. Drug and Alcohol Counselor
The Bridge House - Framingham, MA
September 2019 to November 2019
Counseled 6 men
Recovery Specialist
COE House - Framingham, MA
June 2019 to September 2019
Crisis intervention
Group facilitator
Peer support
One on one support
Recovery Special
Dispensed medication
Crated tx plans
Continue education
Cashier/Customer Service
Dunkin Donuts - Blackstone, MA
2012 to 2015
Rutland, MA
2018 Southboro, MA
Customer Service Representative
CRMI (call center) - Newport, VT
October 2005 to August 2006
Auditor
RGIS Inventory Specialist - Auburn, MA
June 2003 to November 2004
The to moving and having a child ive transferred from FL to MA Auburn. Then the satellite office relocated to Londonderry nh. I returned in 2010 to rutland vt. I was one of the highest counters within my first few wks in FL
My supervisor was Lee then Mike and another Mike.
Education
Diploma and certification in Medical Billing & Coding Florida Technical College - Lakeland, FL
March 2021 to May 2022
Certification in Drug and alcohol
Umass boston - Framingham, MA
September 2015 to November 2018
High School Diploma in Music
Northbridge High School
August 1990 to June 2002
Skills
• First hand knowledge of: PTSD, ADHD, OCD, Manic, Anxiety, Depression along with Substance Abuse and Hoarding. Volunteered time serving meals (breakfast and lunch) at the Pip Shelter Worcester, MA 2005. Knowledge of all 12 core functions. 5 months experience in a TC and years of experience with Spectrum MAT clinics. Group counseling for over 8 years. Continuation of Education includes Boundaries, DCF laws, Co-occuring disorders and due to covid was unable to recertify both CPR & First Aid. I received CADC certification which i passed exam in dec 2019.. (10+ years)
• Behavioral Therapy
• Cognitive Behavioral Therapy
• Group Therapy
• Motivational Interviewing
• Intake Experience
• Crisis Intervention
• Music Therapy
• Social Work
• Case Management
• Presentation Skills
• Crisis Management
• Mental Health Counseling
• Program Development
• Medication Administration
• Meeting Facilitation
• Administrative Experience
• Research
• Applied Behavior Analysis
• Conflict Management
• Supervising Experience
• Cash handling
• Customer service
• Curriculum Development
• Addiction counseling
• Medical Billing
• Medical Coding
• Program Management
• Analysis skills
• Communication skills
• English
• Data entry
Certifications and Licenses
CADC
December 2019 to Present
Once I reach 6000hrs my CADC becomes a LADC
CPR Certification
Medical Billing and Coding specialist
February 2022 to February 2025
Medicaid and Medicare insurance billing and coding Additional Information
I have spent the best part of the last two decades in some aspect of customer service and clerical data entry knowledge of all the Microsoft office applications since 1994.
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