Customer Service Health Insurance

Orlander Burnley

*********@*****.*** 218-***-**** Statesville, NC

SUMMARY

Seeking Licensed Insurance Representative role with 9 years of customer service experience, including health insurance license and proficiency in Teleperformance. Proven track record in training, client retention, and innovative process improvement. Expertise in ACA plan enrollment and compliance from tenure at BroadPath Healthcare Solutions. WORK EXPERIENCE

Go Health Huron, Chicago

Member Services III Apr 2021 - May 2024

• Delivered in-depth training to new hires, offered peer coaching for process improvement, adeptly coordinated client enrollments, and effectively handled scheduling using various software including Broker Office, Zendesk, and Microsoft Office Suite, while prioritizing client retention. BroadPath Healthcare Solutions WAH

Licensed Telesales Agent (ACA) AEP 2019 Aug 2019 - Feb 2021

• Assist individuals with inquiries and enrollment in ACA plans through inbound call management.

• Maintain Federal Facilitated Marketplace (FFM) certification to ensure compliance and knowledgeable service delivery.

• Hold licensure for health insurance sales across various states, enabling a broad scope of service provision. Stern Manufacturing

Trainer/Shipping & Receiving Sep 2017 - Aug 2019

• Facilitated comprehensive training programs for new hires, ensuring adherence to company standards and operational efficiency.

• Managed shift documentation and coordinated scheduling, contributing to the smooth operation of the department.

• Performed quality assurance checks on products and oversaw inventory management, alongside executing shipping and receiving duties, including the loading and unloading of trucks. Cedar Creek Lumber

Forklift Operator Jul 2016 - Sep 2017

• Managed the efficient loading of rail cars and trucks, ensuring timely and safe transportation of goods.

• Maintained accurate shipping logs and conducted lumber inventory to facilitate effective stock management. Express Employment/ERC Employment

Certified Forklift Driver- Other Temp Positions- Hired on FT by Employers Aug 2014 - Sep 2017

• Skillfully operated forklifts and other warehouse machinery, adhering to safety protocols while efficiently managing inventory; demonstrated versatility by excelling in various temporary roles, leading to full-time employment offers from client companies.

SKILLS

Patient education • Data privacy and security • Empathy and compassion • Problem-solving • Time management • Customer Service • Active Listening • Written Communication • Computer Skills • Health Insurance License

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