Customer Service Business Development

Kayla Battle

**** ****** ***** **, **********, Alabama, 35806, US • 419-***-**** • ******.******@*******.*** Seeking to work in a position within a growing company where the expectational ability to multi-task, solve problems, work effectively in a team, and meet deadlines is valued.

Employment attributes and skills consist of On-boarding, Cash Management, Budget Analysis, and New Business Development. 5 years+ management

Leadership skills

High-energy attitude

Critical thinking

Microsoft Word

Scheduling

Cultural competency

Organizational skills

Interpersonal skills

2 years of recruitment experience

10 years + of customer service

Invoice Processing

Employee Training and mentoring

Time management

Transactional reconciliation

Verbal communication

Weekly Payroll

Business Administration - Bachelor of Science - 2024 University of Alabama at Huntsville University Center - Huntsville, AL Concentration in Human Resources

Server - August, 2022 to Present

J. Alexander's Restaurant - Madison, AL

Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies. Was frequently complimented by customers for going above and beyond my normal responsibilities. Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business. Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies. Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register. Upsold high-profit items like appetizers and mixed drinks to boost sales. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Front of House Manager - April, 2021 to June, 2022 Agave & Rye Epic Tacos - Huntsville, AL

Identified assignments that would allow associates to grow professionally. Was able to establish positive vendor relationships. Created and distributed staff schedules as well as kept track of time cards to ensure a smooth payroll process. Handled customer complaints while maintaining a pleasant atmosphere. Followed safe working practices, food safety regulations, and company policies. Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits. Gave employees performance feedback and assisted them in setting quarterly goals. Management praised me for being a quick and efficient worker who required little supervision. Helped staff develop menu knowledge so they could answer customer questions and make personalized recommendations. Kept track of all FOH staff certifications to make sure they were up to industry standards. Interviewed, hired, and trained staff on bartending practices, customer service standards, and productivity strategies, which resulted in increased customer retention and sales.

Streamlined the process.

Shift Leader - January, 2014 to July, 2017

Jamba - Toledo, OH

Maintained a safe working environment by adhering to all safety procedures, policies, and regulations. Provided on-the-job training and delegated daily tasks and responsibilities to new employees. Assigned daily employee tasks and kept track of their progress. Compile and balance cash receipts at the end of the day or shift. Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use. Performed shift change tasks to keep the store organized and efficient each day. Double-checked orders for accuracy and bagged meals for transport. Drive-Thru Cashier - July, 2013 to August, 2016

Netty's - Toledo, OH

Double-checked orders and packaged items for transport. Trained

Quickly distributed food to the wait staff in order to provide excellent customer service. Increased customer satisfaction by quickly addressing and resolving food and service complaints. Restocked the kitchen by rotating food based on expiration dates and [Action]. Completed all opening, closing, and shift change tasks completely to increase store efficiency. Prepared food in batches using standard recipes.

HOBY Ohio Leadership Seminar (2014)

ADDITIONAL INFORMATION

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