Technical Support It

CURRICULUM VITAE

Name : SYED LAIQ UR RAHMAN

Mobile : +965-****-****

Email : ************@*****.***

Location : Salmiya Kuwait

Objective

Being a self-motivated and confident person, I would like to work with the team of a reputed organization in the IT Sector, Where I can improve my professional skills and at the same time, I am looking for a quality environment. Where I can further develop my knowledge.

Career Summary

Over 7 years of working experience in IT ServiceDesk & Technical Support Eng.

Excellent Computer proficiency on windows platforms (7 & 10), Installing Configuring and Troubleshooting Computer hardware, software, networks, printers and scanners, Avaya & Cisco IP Phones. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues. Educational & Technical Qualifications (Diploma Courses)

Bachelor of Computer Science from Jodhpur National University.

Diploma in Computer Hardwar Technician from MAC Infotech Education.

Diploma in Computer Application (ADCA) from Times Computer Literacy Education. MS Office (MS Excel, Word, PowerPoint, and Outlook)

Health and Safety Certification OHSAS 18001:2007 Training from SGS Academy Kuwait.

Presently Working & Responsibilities

Alghanim Industries

As an IT ServiceDesk & Technical Support Eng. March 2022 to till date

Demonstrated exceptional customer service skills while providing technical support to over 500+ customers.

Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system.

Utilized problem-solving skills to diagnose and troubleshoot technical issues quickly and efficiently.

Configuring the BIOS Security for secure boot and imaging as per standards.

Troubleshooting desktop & Laptop slowness issues and assigning priority-based Incidents our Request.

Installation network/USB/wireless printer in windows and Android devices.

Configuring New Laptops and Desktops as per their requirements.

Deploying software in user machines using Ivanti Management Console.

Remotely access for user laptop & Desketos with Ivanti Management Console.

Experience for using Beyond Trust web Privilege Management for mange active Directory group policies windows and Mac Devices.

Managing the create new user Email Accounts with Microsoft active directory and providing roles & Business Groups Access.

Provide network share drive access and Share folder map in user Laptop & Desktop.

Managing the IT Assets and Delivered to individual BU internally.

On-site support to the user on multiple locations based on the remedy tickets & Task assigned.

Provide second-level support on tickets escalated from the ServiceDesk staff regarding IT issues. Work Experience & Responsibilities

Mujiza Al Shifa General Trading Company

As an IT Technical Support Eng. December 2016 to January 2022

Creating Workgroups and Domain User Accounts for new joining Employs.

Support Provide to 150+ Desktops, 20+ Laptops, 40+ Network & USB Printers.

Real time ticket entry by utilizing, monitoring, and managing our service desk system.

Configuring Troubleshooting Avaya & Cisco IP Phones.

Familiar with wiring/cabling standards

providing the first line support and arranging hardware for new onboard employees such as: Laptops, Desktops, Smart phones, and Printers.

Provide support to end users on a variety of issues ranging from hardware, software, network, and account management.

Diagnose and resolve hardware and software problems.

Outlook trouble shutting issued resolved.

Provides on-site technical support by performing installation software & Hardware.

Provide basic network support ensuring desktop and other networked peripherals full connectivity.

Expertly installing, configuring, monitoring, and troubleshooting pcs and related hardware on all O.S platforms.

Performing software repairs, installation of an operating system, drivers install/ upgrade.

Installation of New PC with all supportive applications.

Profile Data backup and restore for company user.

Set up new users' accounts and profiles and deal with password issues.

Ordering of computer supplies and keeping of inventory

Personal Profile

Father’s Name : Syed Fazl Ur Rahman

Date of birth : 22nd /May/1986

Nationality : Indian

Visa Status : Article (18) Transferable

Marital status : Married

Languages : Arabic, English, Urdu.

Date : yours sincerely,

(SYED LAIQ UR RAHMAN)

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