Customer Service Sales Manager

Mark W. Mercer

**** ******** **., ***** ********* FL, 32092 • 574-***-**** • ********@*****.***

Highly accomplished sales and business development professional with a record of achievement in leading sales efforts that increased business. Skilled at leveraging understanding of consumer buying patterns and trends to identify gaps and increase revenue. Possess unique ability to identify, hire, and train sales professionals to exceed sales goals and performance expectations. Key skill areas include:

Retail Management

Staff training/development

Customer loyalty/satisfaction

Inventory control/shrinkage

Merchandising strategies

First Class Customer Service

Loss prevention/security

Team Building

Employee Morale

Accomplishments

Opened three new stores in 2021

2021 Manager of the Year candidate selected from region which recognizes the top 1% in the company

Recognized annually for high EBITDA performance

Recognized as a Super Star performer in 2020 & 2021. (Top 4 Regional Sales manager for the company)

2021 Top Customer Service Award for outstanding service

Maintains a 4.5+ star Google Rating for region

Employment

American Freight

Regional Sales Manager - Florida/Georgia June2020 – Present

Supervise 130 staff at 12 stores in Northern Florida & Southern Georgia generating $35+ million in sales.

Oversaw the opening of three new stores in Georgia. Recruited, supervised all store layout and initial merchandising functions.

Hire and onboard new staff, conducting performance reviews, and coaching to maintain an active and productive sales force and warehouse team in all stores.

Develop and execute strategic plan for individual stores

Maintain sales with corporate accounts

Order merchandise for all stores in a timely and accurate manner

Manage customer service and associate relations issues

Ensure that all safety procedures and company policies are being followed and adhered to in all stores

Monitor incoming and outgoing products from the manufacturer and store to store transfers

Regional Sales Manager – Michigan/Indiana September 2008 – May, 2020

Oversaw all aspects of product sales, cash transactions, visual merchandising, vendor relations and extensive customer interaction, inventory tracking and cost controls for a five (5) store market in the Greater Detroit region.

Maintained more than $16 million in yearly inventory within 0.01% of accuracy.

Hired, trained, motivated, and supervised 26 employees and subcontracted delivery crew.

Held personnel cost to under 2% of store sales.

Oversaw the opening of a new store in Richmond, VA. Recruited, hired and trained initial management and operational staff, supervised all store layout and initial merchandising functions.

Maintained a 4+ star Google Rating for current location.

M&G Markdown - Goshen, IN March 2007 - August 2008

Owner

Oversaw all aspects of product sales, cash transactions, visual merchandising, vendor relations and extensive customer interaction, negotiated contracts, tracked inventory, and cost controls, managed inventory and deliveries.

Developed marketing materials and advertising to establish a client base.

Christiana Creek Country Club – Elkhart, IN May 2002 – October 2006

PGA Assistant Golf Professional

Oversawmember services including private lessons, tournaments, and leagues

Hired, trained, and supervised a staff of 25

Received, priced, and managed golf shop sales; maintained inventory.

Cultivated new vendor relationships to obtained new merchandise contracts for golf shop.

Education

B.S. Degree in Marketing - Ferris State University

References

Available upon Request

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