Account Manager A Part

850-***-**** MERVIN BROWN

************@*****.***

www.linkedin.com/in/mervin

brown

** ******* *****, *** ***

Fellsmere, FL 32948 • Self-Starter and possesses excellent communication skills integral for building great working relationships

• Highly self motivated, and driven by success in completing tasks and achieving goals

• Thrives in a fast past environment and works well under pressure

• Adaptable and flexible within the work environment Profile

Skills

Microsoft Suite

PhotoShop

Illustrator

InDesign

WebEx

Zoom

Slack

Salesforce

Zendesk

HTML Coding

Expertise

LEAP

Leadership

Account

Mgmt

Marketing

Creative

Design

Corporate

Partnershi

ps

Helpdesk/

Back

Office

Career Summary

Checkmate apparel LLC (Partnership Manager) : September 2022 to Present

• Built and maintained partnerships with Retailers in the B2B world - Multi Level Marketers & Enterprise Type Accounts

• Created strategic plans to diversify product assortment to increase awareness of brand and positively impact sales Build A Sign (Sales): September 2020 to July 2021

• Recommend marketing strategies and products to clients

• Handle customer requests efficiently and effectively to ensure First Contact Resolution

• De-escalated customer issues by creatively providing solutions

Appliance Traders Limited (Account Manager): January 2020- September 2020

• Managed Portfolio of Accounts with revenue of $4-7 Million JMD monthly

• Built and maintained partnerships with Corporate and private sector Clients in the B2B world

• Created strategic plans to increase awareness of brand and products to positively impact sales

• Worked with various industry verticals - Education, Medical, Hospitality, government etc, and provided insight into trends and patterns in these niches to drive sales through marketing initiatives

Customer

Service

Vistaprint Corporate Solutions (Account Manager): January 2016 – December 2019

• Built and maintained partnerships with Corporate Clients in the B2B world - Multi Level Marketers & Enterprise Type Accounts

• Created strategic plans to diversify product assortment to increase awareness of brand and positively impact sales

• Worked with various industry verticals - Education, Medical, Automotive, Real Estate etc, and provided insight into trends and patterns in these niches to drive sales through marketing initiatives

• Hosted QBRs (Quarterly Business Reviews) with key partners to discuss performance and provide recommendations

• Worked cross functionally with Corporate Teams to provide insight into customer issues and provide recommendations - Finance, Product Managers, Senior Level Leadership &

• Managed Portfolio of Accounts with revenue of USD $100k+ Monthly

Advisor, Global Solutions (Vistaprint): January 2015 – January 2016

• Acted as Subject Matter Expert and provided in-depth insight into product & account issues to frontline agents

Back Office Agent (Vistaprint): July 2014 - January 2015

• Acting as Tier 2 Support for internal and external partnerships - providing training and coaching to store associates, releasing orders and assisting with remediation

• Providing valuable reporting to the organization about patterns and trends to implement changes

Customer Service Representative (Vistaprint) 2006 - 2014

• Recommend marketing strategies and products to clients

• Handle customer requests efficiently and effectively to ensure First Contact Resolution

• De-escalated customer issues by creatively providing solutions

E-services Group International (Supervisor): 2003-2004

• Managing a team of 20 agents

• Setting goals for performance and deadlines in ways that comply with company's plans and vision

• Organizing workflow and ensuring that employees

understand their duties or delegated tasks

• Monitoring employee productivity and providing constructive feedback and coaching

Career Summary cont’d

EDUCATION

Bachelor of Science, Management Information Systems 2010-2015 University of the West Indies WJC,

A Level Passes in History (Unit 1 and 2), Communications 2001-2003 Studies, Geography (Unit 1 and 2) and Caribbean Studies Cornwall College

REFERENCES

Available upon request

Contact this candidate