Customer Service By Marriott
Resume:
©AZURIUS – Modeles-de-cv,com
Key Skills
Excel
CRM
Work Experience
Forcasting & Analysis
Main Responsabilities :
Manage reservation systems for accurate bookings.
Maximize room occupancy rates, oversee pricing, and create package offers.
Ensure exceptional customer service throughout the reservation process.
Collaborate with other departments to meet guest needs.
Forcasting and utilize data analysis to anticipate demand and optimize pricing strategies.
Reservation Manager Sheraton Oran
(Managed by Marriott Group Then by Accor Group)
Jan 2017, Feb 2024
Leadership & Management
Room Revenue
Formation du personnel
Pack Office
Summary
Experienced Reservations Manager with a passion for sales and customer satisfaction. Pro-active, goal-oriented, and highly organized self-starter with a natural flair for optimizing reservations and beating sales targets. Proficient in Opera booking software. Main responsabilities
Reservation Operations Management: Oversee daily reservation tasks, including bookings, cancellations, and guest data accuracy.
Staff Training and Supervision: Provide guidance and training to reservation agents, ensuring compliance with hotel policies.
Guest Issue Resolution: Address guest inquiries and concerns regarding reservations promptly and professionally to maintain high guest satisfaction.
Reservation Sales Agent Sheraton Oran ( Starwood ) Jan 2014 – Jan 2016
Main responsabilities :
Handle guest reservations, ensuring accuracy and efficiency in booking processes.
Provide exceptional customer service, addressing guest inquiries and resolving issues regarding reservations.
Collaborate with other hotel departments to coordinate guest needs and preferences seamlessly.
Reservation Supervisor Sheraton Oran & Towers ( Starwood) Jan 2016 – Jan 2017
- Feb. 2018
Main responsabilities
Support the sales team by handling administrative tasks such as preparing sales documents and managing correspondence.
Assist in executing sales strategies and initiatives to drive revenue growth and achieve sales targets.
Sales Assistant DICOCHIMED (Supplying medical equipments) Jan 2008 – Juin 2014
Khadidja
Reservation Manager
CONTACT
EDUCATION & TRAININGS
LANGUAGES
UNIVERSITY Of Oran (I.L.E)
French Language, Oran
BAC + 02
2010 – 2012
MAREF
Francais : Fluent
Arable : Mother Tongue
Anglais: Fluent
High School Mustapha Haddam, Oran
Baccalaureate
1997
ORAN, Algeria
***********@*******.**
BAC + 02
ADEF internship certificate
Executive Secretary, Oran
2008 – 2012
Leadership Training
Housekeeping Techniques Training
ESHRA, Oran
2023
ESHRA, Oran
2023
In charge Of front Office Sheraton Oran
(Managed by Marriott Group Then by Accor Group)
2022 - 2023
Handling guest check-ins/out, managing staff schedules, resolving guest issues, and ensuring a good guest experience
Contact this candidate