Sales Representative Customer Success

GREGORY HOOD

Ennis, TX ***** 720-***-**** ********@*****.***

Professional Summary

I am a United States Air Force Veteran with a history of meeting company goals by developing new business and retaining existing customers. I am skilled in working under pressure, exceeding key performance indicators and adapting to organizational changes.

Skills

Customer Prospecting and Cold Calling Strategies

Consultative Selling and Business Development

Customer Success Management

Customer Relationship Management Software (CRM)

Work History

Reservations Sales Representative American Airlines 06/2023 – 12/2023

1 Skyview Drive Fort Worth, Texas 76155

Booked reservations for passengers based on their individual requirements and budgetary allowances.

Researched the availability of flight accommodations based on the passenger’s desired travel dates.

Processed payments and emailed confirmation details to passengers.

Resolved any issues with passenger reservations.

Promoted and sold frequent flier loyalty program and credit card services.

Provided support to passengers who may need to amend or cancel a reservation.

Met and exceeded sales goals and performance metrics.

Field Sales Representative SDI Marketing Inc. 03/2023 – 06/2023

175 Galaxy Blvd #202, Toronto, Canada M9W 0C9

Worked in a direct customer-facing sales role as a brand ambassador for Kroger Supermarkets to sell the Kroger World Elite Mastercard.

Presented and sold Kroger World Elite Mastercard to Kroger customers.

Supplied management with data reports on customer needs, challenges, interests, and competitive analysis.

Worked in close partnership with field leadership and other members of the regional team to increase sales and improve customer service.

Met and exceeded performance metrics.

Remote Customer Success Manager AtoB Fuel Cards 10/2021 – 10/2022

Four Embarcadero Center Suite 1400, San Francisco, CA 94111

Onboarded commercial fleet card customers from sales handoff into the support phase ensuring they have proper expectations and ongoing dedicated support.

Routinely contacted customers to track their success, ensuring they are utilizing the tools and support they need to achieve their goals.

Contacted satisfied customers for referrals and to upsell additional services.

Worked to improve the customer experience by resolving complaints and addressing their concerns.

Met and exceeded performance metrics.

Inside Sales Representative FLEETCOR 12/2016 - 06/2020

5430 Metric Pl 300 100 Norcross, GA 30092

Prospected and contacted fleet managers of small to medium sized businesses nationwide to offer capital credit, financial technology (fleet cards) and fleet tracking systems.

Probed to discover business pain points and listened to their concerns to learn more about their needs while utilizing consultative sales strategies.

Overcame sales resistance by providing customized solutions to meet their specific need.

Provided dedicated account management for the first 10 weeks of service to promote customer loyalty and reduce churn.

Maximized sales revenue by upgrading and cross-selling new products and services.

Met and exceeded sales goals and performance metric.

B2B Sales Representative Sprint Business 12/2015 – 11/2016

6465 Tree Parkway Norcross, GA 30092

• Responsible for strategically identifying, prospecting and growing business accounts through solutions-based selling and account management.

• Called businesses to present Sprint’s value proposition, overcome objections and negotiated sales on the latest in wireless products and services.

• Provided ongoing dedicated customer account management.

• Contacted customers for referrals and to upsell additional services.

• Worked to improve customer retention by resolving complaints and addressing their concerns.

• Met and exceeded sales goals and performance metric.

Outbound Business Sales Representative Comcast Business Class 01/2014 – 09/2015

9601 E Panorama Circle Englewood, CO 80112

Sold Comcast Business Internet, Voice, and TV services through outbound cold calling to small and mid-size business in the western region of the United States. Presented Comcast Business value proposition, overcame objections and closed deals by negotiating customized wireless telecommunications solutions.

Updated and maintained CRM database and opportunity funnel, assuring customer orders are fulfilled on time.

Solicited referrals for potential new prospects and closed web leads. Resolved customer issues quickly and strived to reach resolution on the first call or escalate issues appropriately.

Met and exceeded KPI and achieved targeted customer experience scorecard.

Outbound Business Sales Representative Home Advisor 07/2006 – 12/2013

14023 Denver W Pkwy 100 Golden, CO 80401

Prospected and cold called home contracting professionals nationwide to promote and sell Home Advisor’s online marketing and lead generation solutions. Performed 150 + dials a day to build the momentum needed to achieve sales goals.

Overcame objections and negotiated advertising solutions while building trust with service providers by understanding their business needs.

Coached service providers on how to effectively build repeat customers with the homeowners who submit service requests.

Guided service providers through the Home Advisor membership approval process which included a criminal background check, required state level trade licensing, state level business registration, customer ratings and reviews.

Met and exceeded sales goals and performance metric.

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