Global HR Operations, Process Training, Stakeholder Management

Profile

Performance-driven HR Operations

Specialist with over 5 years of

experience encompassing onboarding,

employee movement, payroll

processing, training, and development,

and exit management. Well-versed in

developing standard operating

procedures, testing new software and

applications, designing training

programs, and performing job

evaluations.

Skills

Collaboration

Meticulous & Organized

Adaptive Learner

Effective Communication

Dependable with a practical approach.

Work Competencies

Global HR Management

New Hire Orientations

Training & Development

Payroll Processing

Employee Verification

Exit Management

Stakeholder Management

Project Management

Proficient in Microsoft Office

Power Bi & Success Factor

Service Now & Zendesk

Work Experience

Accenture Solutions

July 2021 to date

HR Service Delivery Analyst [1st September 2023]

Subject matter expert on current processes and responsible for quality audits and managing team queries.

Creating, training, and mentoring new starters, evaluating performance, and suggesting immediate remediation. Leading training sessions with global teams on process updates. Revising standard operating procedures biannually.

Addressing employee escalations via our ticketing tool, Zendesk. The first point of contact for unemployment claims queries and mass data uploads. Participating in the testing of new software and applications. Enhancing current processes to identify gaps and suggest improvements or automation. Efficiently conduct transactional HR activities related to the entire employee lifecycle. HR Program and Operations Associate [1st July 2021- 31st August 2023] Advanced as an Auditor in December 2022 to ensure data accuracy for the smooth release of payroll and benefits. Led virtual training sessions for internal and external teams on process updates.

Accountable for mass data uploads and unemployment claim verifications. Adhering to SLA timelines and highlighting any anomalies in the process. Constantly demonstrated the highest level of customer service and ensured the security and confidentiality of client data. Mott MacDonald Group

November 2018 to April 2021

Regional HR Administrator

Streamlined and endorsed all transactional activities in an employee’s life cycle in the Middle East with international experience in Abu Dhabi. Managing stakeholder expectations and delivering on commitments to over 1200 employees. Served as the first point of contact for employee requests, ensuring exceptional customer service satisfaction. Leveraging data available to ensure initiatives are fact-based and drive business outcomes such as Service Now to track the volume and nature of employee requests, simultaneously assisting in tracking team productivity levels. Induction & Onboarding: Creation of Staff IDs, facilitating the onboarding process, assisting in the induction of new employees, account activation, applying for medical insurance cover for all new starters, and deletion of leavers across the Middle East. Letter Generation: Preparing experience letters, NOC for business travel, and salary certificates requested by employees. Subsequently, managing the background checks. Payroll Processing: Collating all data on new starters, leavers, employee benefits and deductions, employees on unpaid leave, and employees working overtime monthly. Also, creating pay slips for hourly paid staff in the Middle East. Verifying and validating the input on the payroll cutoff sheet with supporting documents to ensure accuracy and no discrepancies. Performance Management: Preparing Addendums, salary review/reduction/performance bonus letters. Issuing Probation Confirmation letters on successful completion of the probationary period.

Sasha D’Souza

HR Operations

Exit Formalities: Issuance of cessation and resignation acceptance letters, exit forms, schedule, and conduct exit interviews, notify relevant stakeholders of employee exit, ensure completion of recovery of assets, coordinate final pay instructions with payroll and calculate final payment simultaneously resolving employee queries. Accountable for the disbursement of the final settlement payment.

Creation of Dashboards and SOPs: Creating a ‘Country Dashboard’ using HR data such as monthly headcount and annual turnover. Created process flows and SOPs for various HR processes to streamline and set standards/guidelines.

HR Audits: Conducting weekly audits through Cost Model reports verifying the changes actioned on the system. Monitoring a central HR mailbox and redistributing emails accordingly. Glenmark Pharmaceuticals Ltd.

May to June 2017

HR Intern

Managed PAN India Campus Recruitment and aided as the primary recruiting point of contact. Networked and coordinated with the pharmaceutical institute’s placement officers for Campus Drives.

Recruited students from twenty-five colleges across India. Conducted ten Campus drives and exceeded the target number of candidates.

Mapped the institutes visited and created a database of the number of candidates. Developed a ‘Campus Recruitment Process’ document for the organization for future reference. Education

Master of Business Administration, 2016 - 2018

Mumbai University

Specialization: Human Resource Management

Secured 8/10 GPA

Bachelor of Arts, 2015

St. Xavier's College

Double Major in Psychology & Sociology

Secured 2.72/4 GPA

HSC, 2012

St. Xavier's College

Secured 77%

SSC, 2010

Divine Child High School

Secured 78%

Achievements

Encore & Business Awards:

Q4 FY23 - Star of Business & A-Team

Q4 FY22 - Star of Business

Q1, Q2 & Q3, FY22 - Star Innovator

Employee of the Month Awards:

January 2024

September & October 2022

June & November 2022

Acquired Six Sigma White Belt

Certification.

Awarded second place for HR

Summer Project on ‘Campus

Recruitment Process’ at Summer

Excellence [College Event, 2018].

Attained a TISS Certification

Course on Youth Leadership and

People Skills [2017 - 2018].

Conducted a training session on

the ‘Art of Power Dressing &

People Skills.’

[Live/Corporate Project, 2017].

Interests

Voluntary Community

Involvement

Reading

Gardening

Travel & Treks

Art & Crafts

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