Customer Service Representative
Resume:
CONTACT
Temple, Texas *****
**********@*****.***
PROFESSIONAL
SUMMARY
Hardworking, highly motivated
professional eager to lend combined
knowledge and skills to enhance
business performance. Operates well
in both individual and team
capacities, leveraging seasoned work
ethic to quickly adapt to different
processes and drive company
objectives. Resourceful and results-
driven with a passion for growth and
efficiency to meet company needs
and increase service value.
SKILLS
■ Positive Attitude
■ Time management
■ Problem-solving
Interpersonal and Communication
Skills
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HAZEL PALAD
CUSTOMER SERVICE REPRESENTATIVE
EXPERIENCE
Food and Consumables TA Walmart - Temple, Texas
05/2024 - Present
Demonstrated excellent customer service skills by assisting customers with locating desired items quickly and efficiently.
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Greeted customers and ascertained what each customer wanted and needed.
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■ Answered questions regarding store and merchandise. Inspected incoming shipments for damage or defects before accepting them into the warehouse.
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Ensured all products were stored at appropriate temperatures according to health regulations.
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Collaborated with other departments within the organization in order to fulfill special orders or requests from customers.
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Maintained accurate inventory records for consumable supplies, ensuring timely reordering of stock.
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Received, unpacked, tagged, priced, stocked, and displayed merchandise in accordance with company standards.
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Utilized strong problem-solving skills to address customer issues promptly and professionally.
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Verified expiration dates on food products prior to placing them onto shelves.
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Conducted regular cycle counts throughout the facility in order to maintain accurate inventory levels.
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Customer Service Representative Nutrition53 - Temple, Texas 02/2023 - Present
Handled customer complaints and inquiries in a courteous and efficient manner.
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Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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Developed strong customer relationships and loyalty through effective communication.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Responded to telephone inquiries and complaints following standard operating procedures.
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Utilized problem-solving techniques to identify solutions for complex customer inquiries.
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Onboarding Officer UnionBank of the Philippines - Manila, Philippines 04/2021 - 12/2022
Successfully onboards corporate clients to their availed bank products and services through trainings.
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■ Created and maintained strong relationships with clients Enforced corporate policies and procedures in compliance with applicable laws and regulations.
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Participated actively in meetings and conferences in representation of corporate interests.
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Organized regular training sessions on relevant topics for client's departmental staff.
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Prepared reports to summarize operational results and financial performance.
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International Cabin Crew Asiana Airlines - Seoul, South Korea 05/1996 - 12/2020
Demonstrated flexibility in adapting to various situations that arose during the flight such as medical emergencies or disruptive passengers.
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Ensured compliance with safety regulations and procedures while providing exceptional service to customers.
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Monitored passenger behavior during the flight in order to maintain a safe environment at all times.
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Resolved customer complaints promptly in order to ensure satisfaction was achieved.
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Maintained knowledge of airline products and services including duty free items available for purchase onboard.
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Developed strong communication and interpersonal skills by interacting with passengers and colleagues in a professional manner.
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Assisted passengers with seating arrangements, special dietary requests and accommodating individual needs.
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Provided accurate information about destinations, amenities onboard, arrival times.
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Performed pre-flight checks, ensuring all aircraft systems were functioning properly before departure.
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Provided efficient assistance to passengers during boarding, disembarking and throughout the flight.
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Verified that all documents required for travel were valid prior to boarding passengers onto the aircraft.
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Collaborated closely with other crew members to provide outstanding service throughout the duration of each trip.
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Verified that first aid kits and other emergency equipment, including fire extinguishers, and oxygen bottles, were in working order.
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EDUCATION
Bachelor of Science (B.S.): Business Administration De La Salle University - College of Saint Benilde - Philippines, 04/1995
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