Customer Service Infection Control

NAME : MIRCHEL GRABILLO

Mobile: +974********

Email: *****************@*****.***

EDUCATION

PROFESSIONAL

SYNOPSIS

• On-The-Job Training at Crown Regency Hotel and Towers

• Attended the Orientation Seminars for Food Handlers

• Attended the Personality and Social Graces Seminar

• Attended the Business Correspondence Training Workshop

• Attended the Fire Safety Workplace Seminar

• Attended the Infection Control Seminar

• Attended the Environmental Safety Seminar

• Attended the Shift In Charge Training

• Attended the Customer Service Training

PROFESSIONAL EXPERIENCE

Soul Bowl Cafe ( Barista) July 25,2022- Up to Present ROLES AND RESPONSIBILITIES:

Barista

• Promotes coffee consumption by educating customers

• Preparing and serving variety of coffee drinks and pastries.

• Preparing hot and cold drinks such as coffee and teas and specialty beverages.

• Welcoming customers, informing them about the specials or new items and accepting orders and payments

• Keeping the work environment sanitary and organized. Year Course Specialization Board/University

2011-

2015

BACHELOR OF HOTEL

& RESTAURANT

MANAGEMENT

EDUCATION LEYTE NORMAL UNIVERSITY

2007

2011

SECONDARY EDUCATION

ASIAN DEVELOPMENT FOUNDATION

COLLEGE

2001-

2007

PRIMARY EDUCATION SAGKAHAN ELEMENTARY SCHOOL

Coffee Bean & Tea Leaf ( Senior Barista/Supervisor) September 27,2018-July 25,2022 PROFESSIONAL ACHIEVEMENT

• Awarded Best Team Player(Bean Star) (January 27,2020)

• Awarded Best Performing Store (January 27,2020)

ROLES AND RESPONSIBILITIES:

BARISTA/CASHIER

• Educating customers with the menu

• Cleaning and sanitizing work areas,utensils,equipments

• Excellent Customer Service Skills

• Great Communication Skills

• Receiving and processing customer payments

Senior Barista/ Supervisor

• Manages & Supervises the café staff

• Managing the daily ordering of Supplies in the Cafe

• Preparing work schedules weekly

• Resolving customer complaints regarding food quality and customer service

• Managing day to day operation

• Overseeing the maintenance and cleanliness of the shop.

• Monitor and Order Inventory

• Complete opening and closing duties for each shift.

.

Bo’s Coffee Cashier/Supervisor May 1,2015-July 28,2018 ROLES AND RESPONSIBILITIES

Barista/ Cashier

• Operate Coffee making Equipment

• Record and accurately process purchases using the POS system

• Prepare and present beverages according to established recipe standard

• Collect and process payments for the customers including cash and card transactions Supervisor/Manager

• To perform the role of float where required.

• Support team throughout the shift to ensure delivery of service to brand standard.

• To operate the till of the line with brand till operation and cash handling procedures.

• Complete opening and closing duties for each shift. REFERENCES

• JENNY LYNN YAO

Store Manager at Bo’s Coffee

Contact No. +639********

• SARAH JANE LIWAG

Store Manager at Coffee Bean & Tea Leaf

Contact No:+974********

Contact this candidate