General Manager Store
Resume:
Angela R Hahn
Jarrell, TX *****
**************@*****.***
I am a qualified candidate. I have experience in various positions at various locations, including the following: Operations Specialist, General Manager, Fitness equipment, Certified Nursing Assistant, Salon Assistant, Store Manager, Receptionist and more. I have an elevated level of experience in various fields. Charismatic and engaging professional leveraging superb "real world" knowledge. Experienced in various positions. A hardworking professional offering 10+ years of experience and a results-driven nature. Organized Accurate, detail-orientated and personable. Consistently provides exceptional problem-solving abilities and numerical accuracy. Experienced in new hire, termination and benefits orientation process.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Ross Dress For Less - Round Rock, TX
February 2024 to Present
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Maintained general appointment calendar and set shift schedules.
• Managed cash flow, business transactions, banking, and accounting processes.
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues
• Daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers
• Proven work experience as a General Manager
• Bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers' requests and complaints with grace
• Recruiting, hiring, and training new staff
• Scheduling staff; providing employee feedback
• Terminating staff if necessary; delegating responsibilities
• Basic accounting, including managing receipts and expenses, maintaining books, and depositing daily revenues
Assistant Store Manager
Dollar Tree - Round Rock, TX
September 2023 to February 2024
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Maintained general appointment calendar and set shift schedules.
• Managed cash flow, business transactions, banking, and accounting processes.
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues
• Daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers
• Proven work experience as a General Manager
• Bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers' requests and complaints with grace
• Recruiting, hiring, and training new staff
• Scheduling staff; providing employee feedback
• Terminating staff if necessary; delegating responsibilities
• Basic accounting, including managing receipts and expenses, maintaining books, and depositing daily revenues
Co-Owner and Office Manager
Fitness Equipment Doctor Office Manager - Vance, AL March 2013 to August 2023
• Install fitness equipment
• Repair fitness equipment
• Customer service
• Establish, optimize and enforce business policies to maintain consistency across industry operations.
• Manage day-to-day business operations.
• Assess damaged materials and notified maintenance personnel of needed repairs.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Prepare bank deposits and handled business sales, returns and transaction reports.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi- weekly payroll to handle financial needs.
• Perform statistical analyses to gather data for operational and forecast team needs. General Manager
Tanning Oasis Salon and Boutique - Tuscaloosa, AL
May 2021 to March 2023
• Opened a 2nd location which is successful and booming
• POS Set up
• Managed 20 employees
• Overseeing daily operations
• Keep Business License up to date
• Arrange for regular maintenance services for all equipment
• Did State and Local Taxes for both locations
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues
• Daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers
• Proven work experience as a General Manager
• Bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers' requests and complaints with grace
• Recruiting, hiring, and training new staff
• Scheduling staff; providing employee feedback
• Terminating staff if necessary; delegating responsibilities
• Basic accounting, including managing receipts and expenses, maintaining books, and depositing daily revenues
• Certified by Norvell Hand Spray Consultant and Body Contouring
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Oversaw employee performance, facility cleanliness, and sales.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Handled employee scheduling and coverage needs during business hours.
• Achieved personal sales goals by upselling products to meet individual needs.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Worked to continuously increase business through effective sales, service, and operations policies.
• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Maintained general appointment calendar and set shift schedules.
• Managed cash flow, business transactions, banking, and accounting processes. Certified Nursing Assistant
Morning Side of Washington - Washington, IL
June 2019 to January 2021
• Maintained correct records of patient care, condition, progress and concerns
• Pass medications under nurse supervision
• Maintained a clean, healthy and safe environment
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
• Reported any unusual circumstances in the patients' condition or environment
• Collects patient specimens and data, including vital signs
• Member in good standing with Nurse Aide Registry. Certified Nursing Assistant
Select Post Acute Care - Bloomington, IL
November 2013 to June 2019
• Maintained accurate records of patient care, condition, progress and concerns
• Monitored vital signs, such as blood pressure and pulse
• Member in good standing with Nurse Aide Registry. Certified Nursing Assistant
Hospice, Passages Hospice - Bloomington, IL
August 2009 to June 2011
Assistant Store Manager
Laundry Island Sun Tanning and Sun laundry mat - Washington, IL February 2007 to February 2009
• Educated customers on product uses and benefits
• Established a strong relationship with client base to generate long term business
• Counted and documented opening and closing cash amounts daily
• Cleaned and maintained the entire salon
• Maintained a regular client list of up to 50 customers
• Managed cash flow, business transactions, banking, and accounting processes.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Offered discounts and manager promotions to loyal customers.
• Maintained general appointment calendar and set shift schedules.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
Receptionist
Nelson & Nelson Chiropractic - Peoria, IL
March 2005 to May 2007
• Greeting Patients
• Billing insurance
• Taking payments
• Scheduling appointments
• Answering multi phones lines
• New patient intake
• Filing
Certified Nursing Assistant
Washington Christian Village - Washington, IL
May 2002 to February 2005
• Maintained accurate records of patient care, condition, progress and concerns
• Monitored vital signs, such as blood pressure and pulse
• Member in good standing with Nurse Aide Registry. Store Manager
Dollar General - Washington, IL
February 1999 to January 2002
• Hiring, Firing, training and mentoring new staff members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Supervised guests at front counter, answering questions regarding products.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Developed and implemented successful staff incentive programs to motivate employees.
• Assisted in recruiting, hiring and training of team members.
• Completed point of sale opening and closing procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations Lead Associate
Famous Barr - Peoria, IL
February 1996 to January 1999
• Worked in the Juniors Department.
Opening Manager
Burger King - Washington, IL
July 1991 to September 1993
• Made sure everything was ready for opening the store. Designer/CAD
Tri C - Eureka, IL
June 1990 to May 1993
• Designed blueprints for housing contractors.
• Drafting
Education
Certification in Certified Nursing Assistant
Illinois Central College - East Peoria, IL, US
1996
High School Diploma
Eureka High School - Eureka, IL, US
1993
Skills
• Assistant manager experience
• Administering Payroll Charismatic and engaging professional leveraging superb "real world" knowledge. (10+ years) Communication skills (10+ years) Computer skills (10+ years) People skills
(10+ years) Leadership skills (10+ years) Organizational skills (10+ years) Time management skills (10+ years) Collaboration skills Problem-solving (10+ years) Supervising experience (3 years) Customer service (10+ years) Retail management (5 years) Receptionist (10+ years) Filing (10+ years) Data Entry Scheduling (5 years) (10+ years)
• Customer Service Skills (10+ years)
• Producing Reports (10+ years)
• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
• Retail sales (10+ years)
• Store management (6 years)
• Billing
• Biweekly Payroll Management (10+ years)
• Microsoft Word (10+ years)
• Employee orientation
• Calculate Commissions (3 years)
• Payroll Reconciliation (10+ years)
• Leadership (10+ years)
• Payroll
• Purchasing
• Expense Management
• Process Improvement
• Equipment Repair
• Medication Administration
• Medical Office Experience
• Human Resources
• Personal Assistant Experience
• Management
• Administrative Experience
• Office Management
• Budgeting
• CAD
• Interviewing
• Bookkeeping
• Drafting
• Cash handling (10+ years)
• Merchandising
• Pricing
• Cash register (10+ years)
• Cash management (10+ years)
• Recruiting
• Profit & Loss
• Research
• Team Management
• Accounting
• Leadership
• Sales
• Customer service
• Supervising experience
• Store management
• Fashion retail
• Retail sales
• POS
• Expense management
• Team management
• Heavy lifting
• Profit & loss
• Office management
• Banking
• Relationship management
• Budgeting
• Human resources
• Customer relationship management
• Mentoring
• Account management
• Fraud prevention and detection
• Payroll
• Google Docs
• Workday
• Microsoft Access
• Front desk
• Accounts receivable
• Management
• Organizational skills
• Communication skills
• General ledger accounting
• 10 key typing
• Accounts payable
• Accounting software
• Schedule management
• Public relations
• Employment & labor law
• Windows
• Operations management
• Employee orientation
• English
• Retail management
• Driving
• Dealership experience
• Pet care
• Manufacturing
• Long term care
• Microsoft Excel
• Microsoft Word
• Basic math
• Data entry
• Business development
• Strategic planning
• Microsoft Office
• Facilities management
• QuickBooks
• Microsoft Outlook
• Analysis skills
• Project Management
• Analysis skills
• Project Management
• Assistant manager experience
• Sales management
• Shift management
• Upselling
• Android
• Marketing
• Inventory management
• Retail math
• Planograms
• Computer skills
• Direct sales
Certifications and Licenses
Driver's License
November 2023 to November 2033
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Bookkeeping — Proficient
August 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Warehouse shift leader — Proficient
July 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Filing & organization — Proficient
June 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Recruiting — Proficient
March 2023
Managing the candidate sourcing and selection process Full results: Proficient
Work motivation — Proficient
August 2023
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Office manager — Proficient
September 2023
Scheduling and budgeting
Full results: Proficient
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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