Patient Care Ophthalmic Technician
Resume:
JOSIE MCGUFFIE WALPOOL
Shreveport, LA 71104
OBJECTIVE
I am a high energy employee with more than 20 years experience in the medical field. I apply strong organizational and patient care skills and I excel in solving complex operational issues. EXPERIENCE
Willis Knighton Eye Institute South
Ophthalmic Technician, 09/2023-current
● Duties include but are not limited to the following, answering phones, scheduling patients, screening patients prior to MD completing the exam. Completing testing and measurements prior to surgeries. Checking vital signs when applicable and making sure all medications needed for patient care are sent to a pharmacy of the patient’s choice. Initiating and completing all refill requests and authorizations when needed for ordered drugs for patients. Travel Centers of America
Truck Service Advisor Lead and Mentor, 11/2022-08/2023
● Duties include, but are not limited to the following. Opening the service shop, counting the register in the morning, running reports per shift, advising truck drivers and technicians on staging and performing tasks at hand. Making sure the shop runs smoothly and as efficiently as possible. Shreveport Eye Clinic
Ophthalmic Technician, 09/2019-11/2022
● Duties include, answering phones, scheduling patients, screening patients prior to MD completing the exam. Completing testing and measurements prior to surgeries and making sure patients understand pre-operative and post-operative instructions. Duties also include checking and applying for authorization of prescription order and verifying any changes if it may be a refill. Knowing the computer system used and maintaining my working area being my exam room and also my desk area.
ARK-LA-TEX Foot and Ankle Specialists
Medical Assistant, 12/2018-05/2019
● Duties included but were not limited to the following: Seating patients in rooms in appointment order, taking vital signs, preparing patients for procedures and treatment. Treating patients with the MLS Laser and also the Fotana Toenail Laser. Charted and also closed notes electronically, as well as returning patients phone calls in a timely manner. Also, ordered labs and prescriptions electronically.
Lusk Eye Specialists
Ophthalmic Technician, 02/2017-12/2018
● Duties include, answering phones, scheduling patients, screening patients prior to MD completing the exam. Completing testing and measurements prior to surgeries and making sure patients understand pre-operative and post-operative instructions. Checking vital signs and making sure all medications needed for post-operative care are sent to a pharmacy of the patient’s choice. Allegiance Medical Supply and Home Design
Director of Operations, 05/2011-02/2017
● I started in this company as an Intake Coordinator. After 1-year I became Intake Supervisor and after 3-years became Assistant Director of Operators for Allegiance Medical Supply. It was a short time after that I became the Director of Operations and helped to create a Home Design Company that completed jobs and home renovations to make them handicap accessible. Duties including but not limited to: answering phones, scheduling jobs, accounts payable and receivable. EDUCATION
● Respiratory Therapist (Degree Pending) 3.5 GPA, Independence University
● North DeSoto High School-Diploma 1998 with Honor Roll AWARDS AND ACKNOWLEDGEMENTS
● 08/2018
Volunteered at the Anglers Bass Tournament for Holy Angels in Shreveport, Louisiana. All proceeds went to help house Children and Adults with Down's Syndrome and Intellectual Disabilities.
● 04/2018
Created and sponsored a Cancer Benefit #MCGUFFIESTRONG for my father who is battling Metastatic Stage 4 Lung Cancer and in less than 4 hours raised approximately $7,000.00. All 2
proceeds went to my father’s everyday living expenses as he was out of work with no source of income for over 6 months.
● 11/2012-11/2016
Volunteered at The Hub during the holidays on weekends. A local facility that feeds and shelters the homeless in Shreveport, Louisiana
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