Customer Service Retail Operations

gunjan purohit-bajaj

***** ********** ***** ** *******, TX 77429

251-***-**** ******.*******@*****.***

customer service manager/counter manager

Over 5 years of experience working in a customer service and retail space. Thorough understanding of retail operations with a focus on serving the customers to increase customer satisfaction. Proven success in achieving sales targets year over year. Business administration background.

Core Competencies:

Customer Service Retail Operations Cosmetics

Sales Marketing Merchandising New Product Campaign

Professional Experience

NORDSTROM, Houston, Texas April 2016 – November 2016

Nordstrom Inc is an American chain of luxury department stores, also operating in Canada and headquartered in Seattle, Washington. Founded in 1901 by Swedish American John W. Nordstrom and Carl F. Wallin, the company began as a shoe retailer and expanded its inventory to include clothing, accessories, handbags, jewelry, cosmetics, and fragrances.

Counter Manager

•Managed sales for 500K a year

•Increase sales by 15% year over year

•Launched new Dr Pericone skin care products

•Developed good business relationships with new cliental

DILLARD’S, Pearland, TX September 2011 – February 2016

Dillard's Inc. is an American department store chain with approximately 292 stores in 29 states and headquartered in Little Rock, Arkansas.[2] Currently, the largest number of stores are located in Florida with 42 and Texas with 57, but the company also has stores in 27 more states

Sales Associate

Provided Customer focused and customer driven Sales.

Well versed with Dillard’s merchandise.

Current sales per hour (SPH): $151 and targeting $170

Increased “Preston & York” sales by more than 200%.

Opened credit applications for customers to build clientele.

Price changes, ringing sales, and inventory control are part of my daily job.

THE UPS STORE, Buford, GA May 2008 – September 2011

The UPS Store network is the world's largest franchisor of retail shipping, postal, printing and business service centers. Today, there are more than 5,000 independently owned The UPS Store locations in the U.S., Puerto Rico, and Canada.

Center Customer Service Representative

Developed quality, long term business relationship with an exceptional high percentage of repeat customers and a corresponding increase in sales.

Oversaw front-office operations and provided impeccable customer service.

Worked with customers and helped them with making business cards for their independent business.

Created Excel spreadsheets, Power Point presentations, greeting cards, and posters for customers.

Shipped and packaged international shipments

Education & Professional Credentials

UNIVERSITY OF NORTH GEORGIA, Gainesville GA

Associates in Business Administration (2008)

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