Customer Service Representative
Resume:
Sharonida Williams
Shreveport, LA *****
****************@*****.***
I’m a highly motivated team player with 10 years of experience in the customer service profession.I 've aquired excellent organizational,time-management and verbal communication skills. I am proactive, reliable and attenative. My clients are my focus an I always handle conflicts and daily issues using the highest standards of professionalism.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Wipro Health Plan Services - Tampa, FL
December 2022 to March 2024
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and wait times
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
Customer Service
ADVOCATE/COMMUNITY HEALTH CHOICE
October 2021 to November 2022
• Entering data for patients into an electronic medical record (EMR)
• Contacting patients over the phone or processing paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history
• Answering patient questions about billing and payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Registering, scheduling and re-scheduling patients for initial appointments and follow-up Customer Support Agent
Faneuil Healthcare
October 2019 to September 2021
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers
• Resolve customers issues through phone, chat, and email. Collaborate with different departments and mange conflicting priorities
Education
Associate of Applied Science in Healthcare Management Ultimate Medical Academy-Tampa - Tampa, FL
June 2020 to December 2022
High school diploma
Haughton High School - Shreveport, LA
August 1995 to August 1997
Skills
• Insurance Verification
• Medical Scheduling
• EMR systems
• Time management
• Communication skills
• Microsoft Excel
• Organizational skills
• Medical office experience
• Call center
• Data entry
• Typing
• ICD-10
• Medical Records
• Healthcare Management
• Medical Terminology
• Anatomy Knowledge
• Patient Care
Certifications and Licenses
Epic Certification
Contact this candidate