Customer Service Data Entry

Linda S Lee

**** * *** *** **

Spokane Valley, WA 99212

Cell: 509-***-****

********@*****.***

Objective:

Primary goal is to perform as Data Entry/Customer Service Representative while preparing source data for computer entry while utilizing strong data entry skills and resolving customer’s issues and concerns effectively and professionally.

Profile:

Possess strong work ethics along with the ability to work independently. Posse’s communication skills, written and oral while handling customer service issues, including strong attention to details with the ability of multi-tasking and interacting internally and externally with co-workers and clients in an appropriate and professional manner; the ability to develop and implement standardized policies and procedures. Self-starter, self-motivated with the ability to seek out areas for improvement where needed.

Work Experience:

Fred’s Appliances 09/2021-Present

Administrative Assistant

Responsible for Invoicing appliance orders as well as but not limited to Vendor’s Purchase orders.

Verifying quantity of Models and Serial numbers and cost of purchase orders.

Safeco Insurance/ Right Stone Staffing. 11/2017-9/2021

Customer Service Associate

Access Billing Payment System to ensure all insured are current with billing and have an active policy.

Reinstating where the Bill Payment System has calculated the amount needed to reinstate a policy

Updating or changing a Mortgagee /Loss payee clause.

Verifying coverage for rental car companies and dealers.

Utilizing the web form to complete forms for compliance with the DMV

Assisting Customers with OAS online system by adding policies and resetting passwords and user ID

Assisting customers in completing Doc Esign forms

Hancock/Whitney Bank- Montgomery, AL 36166 5/2009 - 5/2016

Item Processing/Balance Clerk - Whitney

Responsibility in keying numerical data listed on customer’s deposit which entails checks, cash, and general ledger items. While making necessary corrections if the deposits were added in error or checks listed not included or vice versa, resulting in a revision of the customer deposit totals, while generating notification to customers of any discrepancies. Interfacing with branches and various departments

Online Banking Specialist/ Business and Retail /Call Center Customer Service Rep - Hancock

Incoming calls from Business and Retail Customers

Customer requesting balances of their accts, which includes but not limited to checking, savings, Loans, CD and IRA

Resetting User ID and passwords for consumer and business customers who are utilizing the Online banking services.

Resolving technical issues regards to web browser.

Assisting Business and Retail customers in setting up Mobile Banking Application

Aerotek Professional Staffing-Montgomery, AL 36109 9/2007 - 4/2008

Rheems Water Heaters-Claims Analyst

Responsibility included but was not limited to assisting service contractors in resolving billing issues, while verifying warranties in claims submitted for payments.

Notify authorized service contractors when claims exceed the negotiated contract rate set by the contract facilitator and/or not covered by the warranty.

Check status of payments/part’s credit for authorized service contractors as well as dispatching contractors to various service areas for repairs

Process and verify payment status of claims submitted for reimbursement by homeowners.

Mountain LTD Personnel-New Gloucester, Maine 04260 12/2005 - 4/2006

AT&T-Website Content Collector/Contract Analyst-Los Angeles, CA

Gathering information from AT&T Yellow Page subscribers, which included text, graphics, logos, and other information that would assist in creating a business-based website for advertisement in selling products and services.

Assisted Internet Sales Manager in processing and validating contracts of products offered through AT&T by Sales Reps, while ensuring these contracts are in compliance with state regulations.

Record monthly revenues, annual objectives percentages of products sold to business on spreadsheet.

Work Experience

Continued

City National Bank-Los Angeles, Ca 90071 8/2004 - 8/2005

Call Center Assistant

Provide telephone support to the phone bank section of CNB while responding to phone calls in resolving customer issues and concerns, offering bank products and services.

Process funds transfer request from customers and CNB banking officers via fax and phone calls.

Contacting account officers for approval when customer accounts signers differ or but not limited to insufficient funds status, and accounts were not in compliance with department policies and procedures.

Gate Gourmet-El Segundo, Ca 90045 12/2003 - 8/2004

Cash Application Clerk

Responsible for balancing cash transactions for “Food for Sale Program” and maintain an inventory of food stored on trays used on domestic flights for the airline.

Responsible for daily bank deposits of all cash counted and balanced.

Responsible for programming food menu on held hand computer for flight attendants taking food orders.

Harris Bank of Montreal-Los Angeles, Ca 90071 3/1999 - 12/2003

Data Entry/Processor II

Responsible for processing mail from wholesale lockbox accounts of Harris Bank, in which contents were removed from envelopes that consisted of one or more invoices and checks and processed according to the company’s specifications.

Responsible for keying remitter’s names, account numbers, and dollars amounts of each invoice in a database that interfaced with three other offices of Harris. Strong data entry skills were required to meet critical deadlines.

Responsible for insuring that all bank information was included on checks, if not the process was done by scanning, after which encoding missing info was completed before imaging.

Responsible for returning processed work by USPS and all envelopes, invoices, and correspondence were correctly packaged according to the various company specifications.

Education:

Alain Locke High School, Los Angeles, CA

Riverside Community College, Riverside, CA

Larson Vocational, Carson, CA

Certificates:

Computer Based Business Skills & Business Sales & Communication

Volunteer Youth Counselor -California Youth Authority, Fred C Nelles, Whittier, CA

Clergy Council, Los Angeles County Sheriff Department, Inglewood, CA

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