Customer Service Health Services

Profile

Highly skilled, motivated, individual with a passion for improving the quality of health of others. Possesses proficient customer service skills with people from various ethnic backgrounds. Self-initiates to contribute and support the variety of options and needs for intercommunication among departments. Works very well with a team to efficiently complete tasks without supervision while adhering to company rules and regulation. Excellent written and verbal communication skills.

Education

Bachelors of Science June 2016

Western Michigan University, Kalamazoo, MI

Major: Interdisciplinary Health Services

Minor: Integrative Holistic Health and Wellness

Work Experience

Wayne County Community College District, Detroit, MI

Campus Operation Associate August 2016 – November 2021

•Inform and advise students/parents regarding availability of various funding sources, application process and procedures, rights and responsibilities related to student financial assistance

•Reviews/evaluates student data and supporting documentation to confirm accuracy of data and determines eligibility for a wide variety of federal, state and district grant, scholarships, and other financial assistance programs

•Projected a professional demeanor in a variety of situations and settings, including with other campuses and visitors to the institute

•Employed variety of critical thinking, analytical, and problem-solving skills; including the ability to anticipate and recognize issues as they arise, and the ability to make decisions independently within established guidelines and protocol

•Worked independently and collaboratively with others while being self-directed

•Handled multiple responsibilities with high attention to detail

Exxon Mobil, Novi, MI

Part Time Station Manager July 2016-November 2021

Interact with customers, employees and vendors to ensure smooth transactions in a friendly and positive manner

Resolve conflicts and make difficult decisions when necessary while keeping employees motivated and organized

Create schedules and making sure daily responsibilities are met.

Develop and successfully follow a budget and make payroll.

Exercise good judgement for successful hires and in solving problems during work hours.

Ensure successful interactions with the public, employees, and vendors.

Exxon Mobil, Novi, MI

Gas Station Attendant January 2010- July 2016

•Provided excellent customer service and problem resolution

•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges

•Prepared merchandise for purchase

•Organized and stocked inventory

United Parcel Services, Kalamazoo, MI

Package Handler June 2013- January 2015

•Expedited package malfunctions to supervisor

•Loaded, unloaded, or adjusted packages on conveyor belt to corresponding delivery truck

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