Operations Manager Dental Office

Iliana Medina *** Samuel Ave, Pawtucket RI ***** 401-***-**** ******.*********@*****.***

Education

Charlestown High School, Boston, MA Graduated June 2016 Community College of RI, ABA, Accounting Graduated May 2024 Experience

Operations Manager, Cranston Cosmetic Dentistry/Elite Dentistry of RI, Cranston, RI November 2023-current

● Meet production/collection goals

● Schedule meetings and appointments

● Create work schedules for employees

● Interviewing, Hiring, and Firing

● Supervise, Training & Educating

● Point person for organizing and upkeeping of multiple offices

● Generating, updating, and maintaining excel spreadsheets

● Assist in payroll processing

● Update, enforce, and maintain office policies

● Keeping office complaint with all dental regulations

● Handle major full mouth cosmetic treatment plans and patient concerns Dental Administrator/Insurance Coordinator, Oxford Dental, Franklin, MA June 2018- Nov 2023

● Processing EOB’s

● Treatment planning and financial agreements

● Oversee administrative operations

● Address patient questions and concerns

● Billing patients and their dental insurance company

● Calculating copayments

● Opening/ closing the dental office and work independently Dental Office Manager, New England Dental Associates, Franklin, MA Feb 2022- July 2022

● Point person for maintenance, mailing, supplies, equipment, bills, errands, shopping

● Monitor aging reports on collection accounts

● Ensure that all items are invoiced and paid on time

● Assist in the onboarding process for new hires

● Address employees queries regarding office management issues

● Liaise with facility management vendors, including cleaning, catering and security services

● Cover and support front office staff

Dental Office Assistant Manager, Children and Family Dental Group, Milford, MA Nov 2021- Feb 2022

● Take responsibility for the appearance and functionality of the office

● Resolve patient issues in accordance with company policies

● Organize and present financial arrangements to patients

● Run and analyze management reports

● Support marketing and promotion initiatives

● Maintain patient data according to regulations and company policies Skills

Microsoft Word, Powerpoints & Excel Spreadsheets

Dentrix, Eaglesoft, SoftDent & Quickbooks

A/R, A/P, Patient/ Insurance Billing and Collections Advanced Mathematical skills

Fluent in Spanish & English

OSHA/CPR/HIPAA

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