Business Administration Project Management
Resume:
Cassandra Snead
*****.**********@*****.***
PROFESSIONAL SUMMARY
A highly equipped administrative professional with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents. Experience editing communications and project management. Regulatory experience in a law firm or a government agency
Familiarity with computer technology, including internet applications, computer research tools (Microsoft Office Suite, Excel, Adobe Acrobat Pro, Mercury, WebTA, Sap Concur, SharePoint), Ascentis, and database management. Typing 65-70 wpm. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
SKILLS
Communication (written and verbal Prioritization and problem-solving.
Organization and planning. Problem-solving Customer relations
Multitasking Research
Prioritization
Teamwork
Integrity
Interpersonal Skills
EDUCATION
Bachelor of Arts, Business Administration with Human Resource Management Certificate University of Phoenix Phoenix, AZ 2017-2021
Associate of Arts, Business Administration 2014-2016
University of Phoenix Phoenix, Arizona
MHA/MBA - Master of Health Administration
Business Administration University of Phoenix
Expected Graduation 2024
EXPERIENCE
Administrative Specialist-United Food and Commercial Workers International Union-Sept 23- Feb -24
Typing, preparing, and submitting expense vouchers and itineraries for the Directors, opening and distributing mail, filing, faxing, preparing check requests, answering routine telephone calls, composing correspondence, producing daily attendance reports, assisting with inventory control, scheduling appointments, updating calendars, and arranging meeting and conference call arrangements and logistics. Prepares weekly attendance and maintains files for requests for time off for Communications and Digital Departments. Manages Zoom and teleconference accounts for Departments and schedules calls and meetings as needed.
Arranges teleconference calls, off-site meeting logistics, member travel arrangements as needed for Communications Department’s video and photo shoots.
Formats UFCW letters to be approved by the President’s Office. Serves as the front desk representative for the Communications and Digital Departments.
Leasing Consultant-Career Strategies- June 2023-August 23
Present apartments, houses, or other properties to prospective clients in a persuasive manner Assist residential landlords in discovering suitable tenants.
Promote unoccupied properties through various media and advertising techniques Evaluate clients’ requirements and financial prosperity to make personalized presentations Provide accurate information on the different features of properties. Assists the team with escalated customer concerns or resident relations responsibilities as needed. Maintain organized records, secure, and retrieve packages and provide office support. Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
Marine Stewardship Council - Administrative Assistant to Regional Director- March 2023-June 2023
Dedicated to assisting the Regional Director with a wide range of duties, working side by side with the Regional Office Manager and helping other team members across the Americas. Provide administrative assistance to the current MSC Board Chairman, on request.
Skilled in calendar management, Microsoft Office 365 programs with exceptional organizational skills. Exposure to employees across the Americas region and around the world. Office Duties vary with mail pick up, deliveries, and distributing.
Ordering supplies, scheduling hotel accommodation, meeting rooms, luncheons for guests and out of town employees when needed. Coded and entered invoices into accounting software. Oversee Concur Travel Reimbursement System. Making changes in employee profile.
Department of Agriculture/Global Solutions Group, Contractor Secretary II - July 2022-March 2023
Responsible for performing, providing and/or advising on a variety of administrative management services Providing management and task execution support for the day-to-day activities.
Handles a wide variety of activities and confidential matters with discretion.
Provides hospitality to all guests and helps to create a welcoming environment.
Answer the main phone line and respond to inquiries.
Processes and distributes daily mail.
Scheduling, conference rooms
Time keeping for payroll.
Replenishes office materials such as printer supplies, paper, office supplies, etc.
Provides event management support as requested.
Other projects/duties as assigned for the overall benefit of the organization.
FreddieMac-Consultant, Checks and Balance Inc., Nov 2021, Mar 2022- Mclean, Va
Work collaboratively with team members and across the organization to edit and implement changes to the. Guide, often within extremely tight timeframes, while adhering to all corporate policies and procedures. Perform quality control checks of the changes with a focus on the Guide on FreddieMac.com. Attend meetings to understand communication needs and proactively participate.
Manage Guide Bulletins through production schedules focused on processes, including editing and drafting initial materials, analyzing and incorporating changes, and facilitating the effective resolution of issues. Daily interaction with multiple levels of staff and management throughout the company to draft Guide Bulletins and update Guide chapters through an established review process
Engagement Specialist, Somatus Kidney Care, Feb 2021 Nov 2021
Outreach to members to introduce the Somatus program and encourage enrollment. Enroll, process complete the scheduling of their initial visit with the care team.
Manage a daily queue of members to be outreached.
Quality documentation of interaction with members
Perform in a fast-paced environment while still completing tasks with a high level of accuracy. Assessing situations quickly and determining the most appropriate path to address member needs. Scheduling patients with nurses, and the care team
Quickly assessing situations and determining the most appropriate intake to address the member’s needs. Updated patient charts and entered data into spreadsheets.
Greet and/or escort all office visitors and guests.
Ensures visitors sign in properly and assigns visitor badges as necessary Answered phone calls, takes, and retrieves messages for various personnel.
Provides callers with information such as company address, directions to the company location, company website, and other related information.
Receives sorts and forward’s incoming mail.
Coordinates the pick-up and delivery of express mail services, FedEx, UPS
General administrative duties as requested: data entry, transmittals, meeting minutes, spreadsheet data entry, reports, coordinating conference calls.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Other related clerical duties such as photocopying, faxing, filing, and collating Setting up conference rooms for interviews, luncheons, meetings, and virtual webinar meetings.
Supported office staff by processing correspondence, documents, and reports, organized computer files, sensitive documents, and home office supplies.
Coordinated catering, and decorative arrangements.
Field Operations Coordinator/Receptionist, Kforce, Oct 2018 Mar 2019, Reston, VA
Exhibit effective communication in person, electronically, and/or over the phone with internal and external clients, consultants, field staff members, and corporate partners.
Serve as the point of operations contact for consultants.
Explain the procedure to collect and complete the ID verification and I-9 processes Resolve consultant issues or concerns to finalize the process.
Perform a variety of general office support tasks based on local office structure and needs, including, but not limited to interaction with property management, assignment and tracking of access keys/cards, supply inventory and ordering, interaction with corporate departments related to office equipment and asset tracking, shipping, and receiving facilitation, front office coverage, office event planning, and other duties as assigned. Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
Administrative Assistant, Sequoia Management- May 2018 - July 2018
Provided full administrative support to lease Managers.
Provided support to tenant contacts.
Processed Certificate of Insurance
Reviewed and coded invoices
Maintained lease and contract files, as well as other files located within the property management office. Property Administrative Assistant, Whitman & Associates, Mar 2018 Apr 2018
Produce correspondence, reports, spreadsheets, proposals, mailers, flyers,
Prepared and coded invoices in Yardi for Property Manager's review Track and field lease, contracts and certificates of insurance
Audited files for discrepancies
Legal Administrative Coordinator, Freddie Mac-McLean VA-Mar 2015 Oct 2017
Prepared binders and assisted with special projects.
Researched and updated database, case tracking and record-keeping Processed mail, maintained key document files for the Attorneys and Legal Analysts Processed a variety of highly sensitive documents for scanning and storage Conduct legal research.
Research legislative histories and other matters of affordable housing goals
Legal Administrative Coordinator, KForce- Staffing, Oct 2012 Jan 2013
Supported the General Litigation Department with a variety of administrative tasks: Researched and updated database with case tracking and record-keeping Processed mail, maintained key document files for the Attorneys and Legal Analysts Processed a variety of highly sensitive documents for scanning and storage.
HR / Accounting Assistant, ABBTECH Staffing SVC- Oct 2012 Jan 2013, Sterling, VA
Provided travel arrangements for employees, which involved airline, hotel reservations and ground transportation upon arrival at the destination Submitted transaction reports to the account team for payment and reimbursement provided efficient professional administrative and clerical service to colleagues, managers, and supervisors to facilitate the efficient operation of the office. Entered ongoing projects' mileage and equipment usage costs into company systems to track expenditure.
Updated tracking spreadsheets in Excel to identify trends.
Administrative Logistics Support, Mission Essential-Contract 03/2009 -06/2009
Supported logistics sufficient to coordinate with supervisors on the effective operations of a geographically dispersed workforce. Supported and prepared routes purchase orders. Ordered supplies for Military employees in the field with equipment needed. Duties included reviewing shipment materials before distributions, collaborating with transportation systems to ensure prompt shipment pick-ups and monitoring shipment costs and productivity processes.
Human Resource / Payroll Coordinator, Marriott Hotel- Jul 2006 Sep 2007
Matured and professional to handle confidential information discreetly maintaining accurate time and attendance. Skilled in prioritizing tasks and managing time.
Managed all the benefits plans including medical, dental, life, STD, LTD, FSA, and 401K plans Performed duties such as candidate screening that includes background, credit, and reference checks Processed payroll, ADP.
Created monthly reports related to recruitment, headcount, terminations, and compensation. Researched and resolved all employee inquiries related to HR, staffing, payroll, benefits, employment laws and regulations.
Maintaining day-to-day administration of the agency's activities as it relates to human capital policy and program initiatives, compiling status reports, and assisting in the preparation of training webinars, meetings, interviews, and other events.
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