Nova Scotia High School

Bridgewater, Nova Scotia B*V *E*

DIVYA 437-***-****

************@*****.***

Highly Motivated individual with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. SUMMARY OF QUALIFICATIONS

• Proven ability to handle clients exceptionally well.

• Adept at multitasking and managing various tasks simultaneously.

• Strong time management skills with a proven track record of meeting deadlines.

• Quick adaptability to changing circumstances and a willingness to learn new skills.

• Basic knowledge of accounting principles and practices.

• Effective in adjusting to different work environments and tasks as required.

• Exceptional communication skills, strong leadership, teamwork, and time management abilities. WORK EXPERIENCE

Customer Service Associate

Tim Hortons, Markham, ON

May 2023 – April 2024

• Provided exceptional customer service by greeting guests warmly and professionally, ensuring a positive customer experience.

• Efficiently handled cashier responsibilities, including processing payments, issuing receipts, and managing cash transactions with accuracy.

• Collaborated effectively with team members to maintain smooth operations and achieve business objectives.

Sales Supervisor

D-Mart, Jalandhar, Punjab

January 2022 - December 2022

• Led customer service initiatives by assisting customers with product inquiries and providing recommendations, leveraging an extensive knowledge of grocery items.

• Supervised cashier operations, ensuring high efficiency during peak hours and delivering a swift, hassle-free shopping experience.

• Oversaw inventory management by monitoring and replenishing grocery stock to maintain availability and ensure a tidy in-store presentation.

• Trained and mentored junior staff, fostering a collaborative and efficient team environment. Data Handler

Sai Ram Industries, Jalandhar, Punjab

July 2021 - December 2021

• Developed and maintained comprehensive databases by accurately entering, verifying, and backing up critical data.

• Collaborated with cross-functional teams to ensure seamless data flow and efficient processing operations.

• Conducted systematic audits of existing databases to ensure the accuracy and integrity of records, implementing improvements as needed.

PROFESSIONAL SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and basic database management.

• Excellent written and verbal communication abilities, capable of creating clear and concise reports and presentations.

• Dedicated to providing exceptional customer service, with a focus on resolving issues promptly and efficiently.

EDUCATION

Diploma in Marketing

Centennial College, Toronto

January 2023 - April 2024

• Studied online marketing strategies, media marketing, and content creation.

• Gained insights into consumer decision-making processes and how to influence purchasing behavior.

• Learned techniques for collecting and analyzing data to identify market trends and customer preferences.

High School Diploma (Accounting Business)

Swami Sant Dass Public School, Punjab, India

April 2019 - July 2021

• Learned fundamental accounting concepts, including bookkeeping, financial statements, and budgeting.

• Studied business operations, management principles, and entrepreneurship.

• Gained an understanding of economic theories and their application in business.

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