Operations Manager Quality Control

JIMMY “DARRICK” HAYNES

*** ******** **** **** ● Monroe, GA 30655 ● C 678-***-****)● *************@*****.*** OPERATIONS LEADERSHIP

Operations Manager / Master Technician with 20 years of professional experience in progressively more challenging roles for the Electronic Security / Low Voltage Industry. Proven leader, mentor and effective communicator running successful Operations Teams through applying years of industry training and hands-on acquired job skills.

Core competencies and skills as follows:

Problem Resolution ● Time Management ● Task Management ● Strong Relationships Self-Motivated ● Up-Selling ● Customer Service ● Systems Service & Maintenance Team Leader ● Quality Control ● Performance Reviews ● New Employee Training Policies & Procedures ● Safety Regulations ● Scheduling ● Lead Meetings ● Payroll ACHIEVEMENTS

Branch of the Year 1998 – 2001

Tech of the Year 1997 – 2000

Tech of the Month - 18 times

Tech of the Quarter - 9 times

PROFESSIONAL WORK EXPERIENCE

CPI SECURITY, Atlanta, GA 2011 – Present

Operations Manager

Manager over Greenville, SC, Asheville, NC and Atlanta, GA. Responsible for Commercial, Small Business, Residential and New Construction Projects.

• Oversee three branches for a total of 20+ field technicians responsible for hiring, training, coaching, scheduling and one-on-one’s. Blended Business of Commercial, Residential and Small Business clients throughout the Regions.

• Responsible for delivering professional, timely and profitable installations for “Core Commercial” Business from 10,000SF to 20,000+/-SF working with Intrusion, IP/Network Video, Analog CCTV, Access Control, Fire Alarm and other Specialty Low Voltage Solutions.

• Run all aspects of operations for the Atlanta to include installations, warehouse, equipment procurement, staging, scheduling and client communications.

• Travel to Greenville, SC weekly, W-F to ensure growth in a fast-paced environment.

• Perform weekly vehicle inspections in Greenville and Atlanta.

• Perform two site inspections per tech, per week to ensure quality control of installations.

• Place security equipment orders monthly after taking inventory.

• Pull equipment orders for technician’s twice weekly, scanning orders from warehouse.

• Process and audit payroll using Ulti-Pro for time-sheet entry. ADT SECURITY SERVICES (acquired BRINK’S), Atlanta, GA 1996 – 2011 Installation Team Manager (ADT) (2010 – 2011)

Tech Manager (Operations Manager) (oversee Service & Installation - Brinks) (1996 – 2010) Manager for residential, small businesses, new construction, and home inspection divisions.

• Responsible for 4 areas of operations: Builder Operations, Inspections Department, Core Commercial Group, Residential and Small Business Clients throughout Atlanta.

• Responsible for up to 23 Field Technicians with a high of 1200+ installations in one month, average was 600 to 800+ installations per month plus “Core Commercial” Installations and Service Business (Brink’s Security had a Core Commercial Sales Group too)

• Ordered inventory for entire branch of twenty technicians for installation and service.

• Maintained inventory levels through conducting bi-weekly cycle counts of on-hand inventory.

• Performed annual performance reviews for technicians to determine job level and merit raises associated with job performance.

• Conducted behavior-based interviews to assess job fit for potential new hires.

• Consulted with Human Resources to determine appropriate steps for disciplinary action.

• Implemented disciplinary action plan with employees up to and including termination.

• Trained new employees on new equipment, policy and procedures, and safety practices.

• Conducted weekly meetings, including technical bulletins and change in procedures.

• Assigned technicians to specific jobs based on location and skill type.

• Processed and audited payroll.

• Promoted safe practices through weekly meetings and monitoring safety equipment use in the field.

• Conducted vehicle inspections.

Home Technologies Technician (1996 - 2000)

• Achieved job duties at highest rate of productivity to obtain level of Master Technician.

• Trained new technicians through one-on-one, hands-on method.

• Performed pre-wire, trim out and activation of new home security systems in customer residences.

• Made service calls on security systems to ensure customer satisfaction. MILITARY, EDUCATION & PROFESSIONAL

US MARINE CORPS - Corporal (E-4)

M.O.S-1141 Electrician/1142 Journeyman Electrician Parkview High School - Lilburn, GA - Diploma

References Available Upon Request

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