Customer Service United States

KC

KATRINA COX

*******.****@******.*** 202-***-**** Virginia Beach, VA 23450 WWW: Bold Profile Experienced E-6 Leading Petty Officer bringing 19 years' experience in U.S. Navy. Technically astute and decisive with good problem-solving and organizational skills. Seek new professional challenges focused on customer service. Operational Efficiency

Policy Enforcement

Mentoring abilities

Leadership Excellence

Classroom Instruction

Maintenance Supervision

Effective Communication

UNITED STATES NAVY, Naval Staion

Norfolk Norfolk, Virginia

Division Leading Petty Officer

10/2023 - Current

Ensured subordinates were properly trained and qualified in their respective ratings.

Provided guidance, mentorship, and counseling to junior personnel. Conducted performance evaluations for all subordinate personnel. Managed daily operations within the division, ensuring tasks were completed on time and with quality results.

United Staes Navy Newport News,

Virginia

Transportation Division Leading Petty

Officer

09/2021 - 10/2023

Ensured subordinates were properly trained and qualified in their respective ratings.

Conducted performance evaluations for all subordinate personnel. Organized team-building activities to foster morale and cohesion within the unit.

Developed standard operating procedures for the division's various tasks and duties.

Performed administrative duties such as maintaining records, preparing correspondence, and tracking supplies and equipment inventory levels. Supervised a team of drivers, dispatchers, and customer service representatives.

Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.

Reported maintenance and repair needs for transportation vehicles and equipment.

United States Navy, NMC Det Fallon

Fallon, Nevada

Ammunition Logistics Leading Petty

Officer

08/2017 - 07/2021

Provided technical guidance to junior personnel on the operation of equipment and systems.

Maintained accountability for all assigned personnel, including their training, discipline, and welfare.

Conducted daily inspections of work areas to ensure safety regulations were followed.

Developed and implemented new policies, procedures, and processes as Summary

Skills

Experience

needed.

Organized crew assignments based on qualifications and experience levels. Stored and safeguarded classified information to maintain utmost confidentiality.

Marymount University Arlington, VA

Some College (No Degree) in Business Administration and Management Ashford University San Diego, CA

Some College (No Degree) in Business Administration And Management Education and Training

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