Customer Service Sales Associate

Austin Cuello

Queens, NY 347-***-**** **********@*****.***

* ***** ** ********** ** providing customer service. I am recognized for accelerated learning speed, communication skills, and quick problem-solving skills. I am prompt and have an excellent record of attendance in school and the workforce. I am a person who is motivated to learn new things. I am a people person and love to interact with people and customers. I am a very compassionate individual who will help in whatever capacity.

Queens College Queens, NY – Bachelor’s Degree in Media Studies May 2020

Guttman New York, NY – Associate’s Degree in Urban Studies May 2018

IT Fundamentals program trainee January 2022 – June 2022

NPower, New York, NY

Selected to participate in a 23-week training program for CompTIA’s A+ certification.

Troubleshooting - Analyzed OSI Model and obtained a deep understanding of the steps behind troubleshooting mobile devices, printers, and other critical computer hardware and hardware peripherals used in professional and personal settings.

Virtualization - Procuring virtual machines to complete various tasks and creating an environment to increase Task Management in Windows environment; Used to conduct technical support applications through testing and diagnosis purposes.

Hardware Configuration - Acquired hands-on experience with Troubleshooting, assembling, and disassembling a computer.

Networking – Compared and contrasted TCP/IP, Network protocols used in Small Office/Home Offices that require infrastructures that require maintenance with structural integrity.

July 2023-Present

Front Desk Receptionist and Greeter, CP Interior Design, Queens, NY

Responsibilities:

Customer Service – Answer calls and help customer with their concerns and issues. Follow up on orders and solve problems.

Schedule Appointments – Various appointments for measurements in house visits and office visits.

Microsoft Word – Type up all invoices and contracts, including keeping track of accounts receivable.

Excel - Spreadsheets

Outlook – Emails

Leasing Assistant, Rockrose Development, New York, NY

Responsibilities:

Worked in the reception area of a high-rise luxury apartment building.

I greeted and escorted potential renters to apartments for tours.

Performed inspections of apartments to ensure everything is ready for incoming renters.

Worked on Funnel and On-Site

Outlook- Emails

Leasing Assistant, TF Cornerstone Inc., Long Island City, NY

Worked in the reception area of a high-rise luxury apartment building.

Extensive phone calls and emails to prospects and current residents.

Assisted with apartment tours and performed apartment inspections.

Met with prospective renters.

IT call center agent, Nagarro, Manhattan, NY August 2022- December 2022

Responsibilities:

Customer Service -Serviced and assisted Department of Education staff and parents of students with their IT issues.

Productivity-Initiated callbacks on existing tickets to resolve or escalate the issue. Followed up on police reports for missing devices.

Sales Associate, Express, Queens, NY August 2021 – December 2021

Sales Associate, Aeropostale, Queens, NY August 2021 – September 2021

Sales Associate, Modell’s, Queens, NY July 2018 – March 2019

Sales Associate, Old Navy, Queens, NY August 2015 – June 2016

Responsibilities:

Productivity - Performed inventory for internal audits for sales reports and performance tracking

Customer Service - Greeted 50-100 customers a day to direct them to aisles/products on the floor. Assisted customers from the point of entering the store to the point of sale.

Training – Assisted in training new employees.

Organizing – Always kept a clean and organized work area

Project management - Responsible for delivery shipments, replenishment, and inventory of merchandise.

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