Product Designer Lead Ux

Trent Robertson

Mobile 214-***-**** Location: Dallas, Texas Email: *****@**************.***

Portfolio: http://trentrobertson.com (pw=uxpro) LinkedIn: http://linkedin.com/in/robertsonux

LEAD PRODUCT UX DESIGNER, RESEARCHER, & STRATEGIST

Product Designer UX Designer UX Researcher Product Strategist Manager

Creative and empathetic UX Product Designer and Researcher with over 12 years’ experience and MBA delivering innovative solutions for top clients like Porsche, Microsoft, and Capital One. Proven expertise in content creation, research, data analysis, and UI design.

WORK EXPERIENCE

Arvest Bank - Bentonville, AR (Remote) 04/2023 – 05/2024

Lead UX Product Designer/Researcher

Led 14-month assignment with heavy strategy, research, and data analysis aimed at strengthening associate experiences across many departments and service types.

Researched and mapped DevOps across the entire organization.

Overhauled new-hire onboarding experience for 6,000 employees.

Extensive research for replacing enterprise teller software to significantly enhance UX.

Engineered a comprehensive suite of over 300 service flowcharts.

Modernized with Salesforce Lightning design system, markedly elevating usability.

Tech Skills: Miro, Google, Microsoft, Figma.

Microsoft - Redmond, WA (Remote) 01/2023 – 03/2023

Lead UX Product Designer/Researcher

Led 14-month SAAS assignment with heavy strategy, research, and data analysis aimed at strengthening associate experiences across many departments and service types.

Heavy research and strategy to redesign DevOps Toolchain App.

Delivered wireframes, prototypes, and finished UI designs.

Successfully presented recommendations to Microsoft project-leadership.

Executed a comprehensive UX/UI design audit and information architecture review.

Built key product features, including a self-guided tour, boosting experience.

Tech Skills: Adobe CC, Figma, Photoshop, Illustrator, Premiere, After Effects.

Cox Automotive - Atlanta, GA (Remote) 07/2022 – 12/2022

Lead UX Product Designer

Led 6-month initiative to transform a SAAS data visualization app for resale.

Conducted rigorous heuristic evaluations to refine the user experience.

Translated user stories into actionable design solutions by conducting competitive analysis, creating user flows, and wireframes to increase brand engagement and conversion rate.

Crafted and iterated advanced wireframes using Figma’s robust capabilities.

Tech Skills: Figma, Rally.

Capital One - McLean, VA (Remote) 02/2022 – 07/2022

Lead UX Product Designer/Researcher

6-month assignment with heavy strategy, research, and data analysis aimed at strengthening the auto-risk analysis experience within Capital One. Focus was on better onboarding, usability, performance, and user-centric features. Resulting journey-map presented as company standard.

Collaborate closely with clients to understand their needs, define project goals, and ensure alignment with objectives.

Crafted user journey maps, pivotal in informing company-wide strategy.

Conducted rigorous research to deconstruct and enhance risk analysis workflow.

Tech Skills: Figma, Slack, Photoshop.

Porsche - Atlanta, GA (Remote) 12/2021 – 02/2022

Lead UX Product Designer, Researcher, and Strategist

Applied human-centered design principles and heuristic methodologies to deliver consulting services, with a focus on auditing, research, and design.

Delivered a comprehensive audit for mobile and desktop, including hi-fi wireframes for Porsche's e-commerce experience-booking platform.

Analyzed research findings to develop detailed usability reports, enabling the design team to empathize with and design for the needs and wants of our target audience.

Leveraged research insights to optimize user flows and journeys, ensuring a seamless and intuitive user experience that aligns with end-user expectations and preferences.

Collaborated with clients & stakeholders to develop a redesign plan and scope, resulting in a human-centered outcome.

Collaborated with the engineering to adopt insights and monitor improvements.

Tech Skills: Sketch, Figma, Abstract, Android, iOS, HTML.

FiServ - Milwaukee, WI (Remote) 09/2021 – 12/2021

Lead UX Product Designer

5-month B2B project to refine Android, iOS, and HTML app page designs.

Created HTML, Android, and iOS mobile designs to increase satisfaction.

Refined SAAS user flows, interaction models, and information architecture.

Worked with product managers and developers to deliver high-quality products.

Tech Skills: Sketch, Figma, Slack, Zeplin, Android, iOS, HTML.

Johnson Controls - Sydney, AU (Remote) 01/2021 – 08/2021

Lead UX Product Designer/Researcher

8-month project with heavy research to reimagine UX for global security center for APAC region, delivering wireframes, prototypes, and finished designs.

Created B2B SAAS vision for global enterprise VSOC UX.

Managed a team of 4 UX Designers and 4 Visual Designers.

Conducted comprehensive user ethnographic research to uncover insights and inform design decisions, utilizing various methods such as interviews, surveys, and analytics.

Tech Skills: Adobe Creative Cloud, Sketch, Figma, Photoshop, Illustrator, Cinema4D, XD, Premiere, After Effects, InVision, Jira, AGILE.

Urbint – New York City, NY (Remote) 06/2020 – 01/2021

Lead UX Designer

6-month project to redesign UX for risk reduction app in the natural gas industry.

Developed a SAAS B2B UX Strategy based on in-depth customer research.

Created journey maps, stakeholder maps, empathy maps, UI patterns, flow charts, and personas.

Tech Skills: Adobe XD, Sketch, Photoshop, Illustrator.

Verizon - Irving, TX (Remote) 10/2019 – 06/2020

Lead UX Researcher

Led 11-month assignment with heavy strategy, research, and data analysis aimed at modernizing Verizon’s Global Contracts Management Tool, delivering hundreds of wireframes and finished designs based on Verizon’s design system.

Created UX B2B Strategy based on research scope and objectives.

Led in-depth research, resulting in $3.5 million in annual savings via productivity improvements.

Tech skills: Sketch, Invision.

Ruby Red Frog - Dallas, TX 03/2015 – 09/2019

Manager of Product Design

Boutique digital agency specializing in video, web, and app development. Worked with a portfolio of 35 clients, including eCommerce, SAAS, B2B, & B2C.

Managed a team of eight, multiple partners, and vendors.

Designed and deployed client sites on multiple CMS platforms.

Tech Skills: Adobe Creative Cloud, Sketch, Figma, Photoshop, Illustrator, Cinema4D, XD, Premiere, After Effects, InVision, Jira, AGILE, CSS, JavaScript, Zeplin, Android, iOS, HTML.

RealPage - Plano, TX 01/2004 – 02/2015

Senior Multimedia Developer

RealPage, located in Plano, Texas, is a leading global provider of software and data analytics for the real estate industry.

Winner of 2012 and 2013 Telly Awards.

Grew the department to seven team members.

Produced lead-generating media and online training.

Tech Skills: Sketch, Figma, Photoshop, Illustrator, Cinema4D, XD, Premiere, After Effects, InVision, Jira, AGILE, HTML, CSS, JavaScript.

EDUCATION

University of Dallas - Irving, TX 05/2006

Master of Business Administration – Business

University of Texas - Austin, TX 05/1984

Bachelor of Arts – Advertising

TRAINING

SMU - Dallas, TX 05/2020

User Experience (UX) Design Certification

PROFESSIONAL SKILLS

Figma, Sketch, Fig Jam, InVision, XD, Axure RP, Miro, Mural, Marvel, Usability Hub, Optimal workshop, Jira, Illustrator, Photoshop, After Effects, Premiere, Abstract, Trello, Slack, Zeplin.

Advanced to expert CSS, HTML, and JavaScript skills.

AWARDS

2012 and 2013 Telly Awards.

A Telly Award recognizes excellence in video and television across all screens, honoring outstanding work in TV commercials, online videos, and digital content.

PROFESSIONAL MEMBERSHIPS

Interactive Design Foundation 08/2019 – PRESENT

UX Research Association 10/2018 – PRESENT

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