Customer Service Data Entry

SUSAN KAY SAGE

Newfane, NY ***** 716-***-**** **********@***.***

Career Minded, Loyal, Dependable, Organized, Punctual, Willing to Learn SUMMARY

Seasoned customer service professional with exposure to sales and service industry.

Professional individual with capability to work in customs and trade document regulation.

Highly talented in determining sales team/customer requirements and providing them with correlating solutions.

Familiar with Microsoft Office Suite.

KEY SKILLS

Logistics Coordination

Import/Export Documentation

Payment Receipt/Verification

Communication

Customer Service

Data Entry

Payroll Processing

ADP Software

Work under Pressure

Attention to Detail

Quality Work

Decision Making

Problem Solving

Team Player

Time Management

WORK HISTORY

Customer Sales/Service Coordinator Hunter International/Watson Bowman ACME 7/2021 – 8/2023

Supported the company sales team for 3 different sectors-Architectural, Bridge and Highway Maintenance, Parking and Open Air Structure. Entered and processed emails with sales orders, quotes from estimators and customer purchase orders. Ensured regional/national reps had information, materials and approximate ship dates for appropriate communication to customers.

Date Entry Clerk Randstad Employment Agency/Citibank Buffalo 2/2020 – 7/2021

Compiled, prioritized, sorted and processed customer orders into local database. Followed all internal security procedures to assure accordance with federal guidelines for passport issuance. Maintained an average 75,000-80,000ksh with less than 2% error rate.

Customs Trade Coordinator S3 FedEx Trade Network/FedEx Logistics 7/2018 – 12/2019

Obtained correct classification of goods for customs release from database, SOP’s, tariff book, internet or customs. Entered data and processed various import related documentation for submission to US Customs and handled all PGA’s

(Participating Government Agencies): FDA, NTSB and ATF. Maintained and kept current all shipment documentation in compliance with recordkeeping requirements.

Data Entry Clerk Franklin Global Strategies 4/2017 – 7/2018

Completed data entry on a speedy and efficient basis. Processed freight bills for various clients. PTF Clerk United States Postal Service 5/2013 – 5/2016

Processed passport applications and assisted with photos. Handled daily sorting of mail and packages for up to 9 local carriers. Provided customer service by selling postal supplies and informing customers of products and services the USPS provides.

ADDITIONAL EXPERIENCE

Office Manager Superior General Contracting

Administrator International Order of Oddfellows and Rebekahs EDUCATION/TRAINING

Niagara County Community College – Sanborn, NY

Completed Coursework in Computer Sciences toward an Associates Degree

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